Entry-Level IT Support Specialist | CompTIA A+ | Windows Troubleshooting | Customer Service

I am a customer service professional based in Homestead, Florida, seeking a remote entry-level help desk or technical support position. I hold CompTIA A+ certification and am currently attending The Academy’s Cybersecurity Bootcamp.

Through hands-on projects, I have practiced Windows troubleshooting, printer support, ticket documentation, and PowerShell fundamentals. My labs include ServiceNow, Jira, and Zendesk, with project documentation available on GitHub.

My customer service background has strengthened my communication, problem-solving, and ability to stay organized during busy periods. I enjoy helping people understand technology and explaining solutions clearly. I am eager to learn, contribute to a support team, and build my IT career.