I am an analytical, detail-driven risk and fraud analyst with experience in investigative research, document forensics, OSINT, financial-record tracing, sales, and customer support.
I investigate identities, records, entity relationships, and transaction histories to identify inconsistencies, red flags, and relevant connections. I turn incomplete or complex evidence into structured, decision-ready findings for attorneys and other stakeholders.
My customer-facing background gives me direct insight into purchase decisions, cancellations, payment disputes, and repayment friction. I have worked accurately in high-volume retail and hospitality environments while resolving issues and supporting customers from diverse backgrounds.
I bring multilingual communication skills in English, Spanish, French, and Portuguese, allowing me to support international customers and research needs. I have provided French-language customer service for booking, cancellation, and payment-dispute cases in a remote environment.
I am seeking an entry-level Risk & Fraud Analyst role, particularly in fraud, servicing, risk analytics, or point-of-sale teams. I am authorized to work permanently in the United States and am motivated to apply investigative rigor and customer insight to fair, consistent risk decisions.
Conducted document-forensics and OSINT research to verify records, identities, and entity relationships.
Traced fund flows across bank and account records, reconstructed transaction timelines from incomplete information, and organized evidence into clear written findings for attorneys and decision-makers.
Worked in a flagship retail store serving up to 100,000 guests and processing up to $500,000 in daily sales. Maintained accuracy and customer service quality under heavy transaction volume.
Observed checkout behavior and adjusted recommendations to improve conversion. Supported international guests in French, Spanish, and Portuguese, helping recover sales that could otherwise be lost because of language barriers.
Handled retail transactions and guest requests for high-end clientele at a deluxe resort.
Resolved guest issues promptly and professionally to protect the guest experience, strengthen satisfaction, and support repeat business.
Supported marketing campaigns for a major eco-tourism park serving international visitors.
Contributed to coverage of the Independence Day event across Xcaret Arte Hotel and Xcaret México.
Resolved booking problems, cancellations, and payment disputes for French-speaking guests and hosts through phone and chat support.
Reviewed case details against platform policies to deliver fair, consistent outcomes, building practical experience in servicing operations and dispute-related risk.
Sold travel packages directly to clients by matching offers to their budgets and travel needs.
Built skills in needs-based selling, objection handling, client follow-through, and managing the sales process from initial conversation through conversion.
Entertainment Management Program, Entertainment Management
Entertainment Management Program completed through the Disney Academic Exchange.
Bachelor's Degree, Communication Studies
Bachelor's Degree in Communication Studies.
Disney College Program for International Students
Competitive selection program for international students.
Disney Cultural Exchange Program
Disney Cultural Exchange Program participant.
Baccalauréat
Completed Baccalauréat.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
