I am a luxury hospitality and guest relations professional with more than eight years of international experience across cruise lines, hotels, travel consulting, and short-term rental operations. I deliver personalized, anticipatory service to high-end international guests while maintaining discretion, professionalism, and attention to detail.
I have worked to Forbes Travel Guide 5-star service standards and have experience in ultra-luxury cruising with Silversea Cruises and Norwegian Cruise Line. My background includes reception, guest services supervision, complaint resolution, guest account administration, and coordination with multicultural operational teams.
I am experienced in managing the end-to-end customer journey, from initial enquiries and reservations through post-sale support and retention. I also have strong sales and upselling experience in travel products, including cruises, flights, accommodations, insurance, transfers, and special-event travel packages.
As a supervisor and manager, I have trained and supported customer-facing teams, handled escalations, and ensured consistent service quality in fast-paced international environments. I am comfortable managing financial transactions, bookings, calendars, CRM records, and operational guest communications.
I speak Portuguese, English, and Spanish fluently, with working knowledge of French and Italian. I am an EU citizen based in Malaga, Spain, with full right to work in Spain and a strong interest in remote customer relations, travel, hospitality, and luxury guest experience opportunities.
