Operations Project Manager - Strategic Accounts

- Lead assigned Projects. Providing support on software and hardware refreshes.
- Assure objectives of the project are successfully completed through effective cross-functional collaboration with sales, service, operations, and professional service teams, as well as external vendors and clients.
- Partners with sales leadership in developing strategies to support 2023 sales objective of 400% YOY growth through overhauling installation process, refreshing documentation and best practices, and supporting marketing initiatives for new business.
- Attends cross-departmental meetings to report project updates and changes to internal and external stakeholders.
- Implemented automated password policy on all printers for T-Mobile. Developed and implemented a form to manage change record process with client and vendor.

- Lead and support assigned Projects. Supporting both hardware and software in client’s environment.
- Manage all aspects of Team duties and ensure SLAs are met. Facilitate communication to client, completion of projects, and oversee ticket queue health.
- Supervise cross-country Onsite teams at corporate headquarters (Bellevue, WA & Overland Park, KS).
- Track operational activities in daily report for internal leadership teams and client.
- Monitor inventory, forecast for future projects, oversee ordering for service exchange fleet for both retail and corporate environments.

- Manage service exchange program. Ensure SLAs are met.
- Work within QBSI-Xerox’s ERP and client’s systems to provide proactive service and troubleshoot tickets
- Daily monitoring of dispatch activity to ensure service response requirements are met and that supplies and parts arrive at the appropriate place and time
- Monitor inventory of devices to ensure that stock levels are appropriate for account
- Verify network settings for devices and server configurations, & printer software