Vice President/Senior Vice President

Led end-to-end service, operations and portfolio governance for 200+ corporate clients, setting priorities across client experience, service performance, product adoption, operational risk and change delivery within a complex global operating model.
Served as a senior escalation and decision partner across Business, Sales, Product, Operations, Technology, Risk, Compliance and Finance, aligning growth objectives with operational feasibility, client outcomes and regulatory obligations.
Applied portfolio analytics, root-cause analysis and structured corrective actions to address performance and control gaps, contributing to a 35% reduction in operational errors and stronger execution consistency.
Directed operational readiness, implementation governance and post-launch stabilization for complex solutions, coordinating work plans, capacity, dependencies, digital enablement, risks and client commitments.
Supported approximately 15% YoY fee-income growth through portfolio insight, stronger product adoption, proactive opportunity identification and commercially viable client solutions.
Provided senior management with clear, data-driven recommendations and executive updates on performance, revenue opportunities, strategic initiatives, delivery progress, operational risks and remediation plans.
Led and developed team members through KPI setting, performance management, coaching, knowledge sharing, succession support and disciplined execution.

Supported Financial Markets activity for institutional and corporate clients, coordinating requirements, pricing and transaction execution across Front Office, Sales, Operations and control functions.
Produced market and transaction analysis, monitored exceptions and operational controls, and escalated risks to protect regulatory compliance, processing integrity and client outcomes.
Partnered with regional stakeholders to resolve complex operational issues, improve transaction efficiency and strengthen risk controls in a fast-paced international environment.

Led the end-to-end migration of manual Treasury Operations processes to an automated platform, establishing delivery governance and aligning local requirements with regional and global Operations, Technology, Treasury and Business stakeholders.
Translated business, regulatory and operational requirements into structured roadmaps and implementation plans; governed milestones, dependencies, testing, risks, issues and transition into business-as-usual operations.
Identified process and control gaps, developed improvement proposals and coordinated cross-functional remediation to strengthen scalability, efficiency, resilience and governance.

Directed 50–70 complex financial-solution implementations annually, from requirements and solution design through testing, operational readiness, go-live and business-as-usual handover.
Managed implementation portfolios, priorities, resources, revenue visibility, delivery milestones, risks, issues and dependencies with Sales, Product, Operations, Technology and regional teams.
Led localized delivery of digital channels, Host-to-Host connectivity and liquidity solutions, translating client and front-line requirements into scalable, controlled operating solutions.
Led performance reviews and management reporting, using client feedback and operational data to refine solutions, strengthen adoption, improve service outcomes and enhance customer experience.

Managed high-volume Treasury and Financial Markets Operations across FX, Bonds, Derivatives and Money Market products, including settlement, reconciliation, regulatory reporting, credit-limit monitoring, exceptions and portfolio controls.
Partnered with Front Office, Product, Operations, Risk and Compliance to resolve complex issues, implement regulatory requirements and maintain strong operational and financial governance.
Built deep expertise in product lifecycles, financial analysis, transaction controls, operational risk, regulatory compliance and end-to-end service delivery.

Graduate with GPA 3.6/4.00
My Thesis : Analyzing the Influence of Digital Banking Implementation on Transaction Acceleration and Consumer Satisfaction in Indonesia