Virtual Assistant

Led application support operations for retail POS systems, SAP Business One, store branches, and central inventory systems. Managed SAP Business One configuration, maintenance, troubleshooting, POS-to-inventory integration, and data synchronization to minimize operational downtime.

Handled critical application incidents, performed root cause analysis, and coordinated resolutions with IT infrastructure teams, software vendors, and third-party developers. Supervised and mentored application support specialists while establishing SOPs, SLAs, and issue-tracking workflows.

Coordinated testing, deployment, and validation for patches, system upgrades, and new POS and inventory features. Delivered end-user training and knowledge transfer, led a legacy POS migration, and helped maintain a 90–95% SLA rate in 2025.

Collaborated with Digital Marketing on processes supporting e-commerce strategy and online business operations. Worked with the Development team to investigate, debug, and resolve software-related technical issues.

Administered company websites and CRM tools, including credential management for the e-commerce core team. Created technical documentation, reference materials, and user manuals, and conducted end-user training.

Performed scheduled testing for system integration, performance, and security. Contributed to implementation of the company e-commerce ordering website and mobile application and debugged more than 10 software applications over five years.

Provided technical support for software and hardware issues through phone, email, chat, and onsite assistance. Followed up on customer service calls and incidents, communicated status updates, and assisted colleagues with technical concerns.

Prepared and maintained software and hardware inventory reports as well as project implementation reports. Supported ongoing operational reporting and end-user adoption of business systems.

Led and coordinated software implementation activities for a newly established warehouse serving Mindanao departments and branches. Configured software, trained end users, and provided continuing support after rollout.

Provided technical assistance to store teams for computer systems, hardware, and POS application issues. Responded to end-user concerns and installed and configured computer hardware and software.

Created and monitored incident reports to track technical issues and support timely resolution. Tested new technologies and software updates before implementation.

Bachelor of Science in Information Management.