I am an operations and customer support professional with more than 10 years of experience in service companies. My background includes customer service, consultative sales, booking management, operational support, and incident resolution.
I specialize in accompanying users throughout their journey, following up on processes, maintaining accurate information, and coordinating with internal teams to ensure service continuity. I am comfortable managing high volumes of requests while maintaining clear and consistent communication.
I have developed practical expertise in process documentation, workflow organization, task tracking, and CRM data updates. I create operational guides and structured procedures that help standardize activities and make information easier to access.
Through independent learning, I have built digital process-management systems in Notion and explored generative AI, prompt engineering, and AI agents for information organization and operational efficiency. I have also worked across Google Workspace and Microsoft 365 environments.
I bring strong organization, attention to detail, autonomy, and problem-solving skills. I am interested in operational coordination, customer onboarding, customer support, process documentation, and digital workflow management roles.
