Senior PACS Administrator | Imaging Informatics

I provide Level II application support for enterprise imaging and radiology systems across a multi-hospital healthcare environment. I configure and maintain DICOM Modality Worklist connections to support communication among imaging modalities, PACS, RIS, and EMR systems.

I monitor, troubleshoot, and resolve HL7 ADT, order, and results interfaces as well as imaging workflow issues. I support Epic integration, use Laurel Bridge Compass and DICOM simulation tools to investigate routing and interoperability problems, and manage ServiceNow incidents and requests while meeting service-level agreements.

I participate in a rotating 24x7 on-call schedule, providing after-hours support for high-priority production incidents and critical clinical applications.

I collaborated with Philips product development on implementation of the Orchestrator platform and led multi-site workflow design sessions with radiology leadership across three hospital systems. This work contributed to a successful enterprise-wide go-live.

I led remote and onsite customer engagements involving software implementations, functionality deployments, troubleshooting, and end-user training. I also provided go-live and post-implementation support focused on customer satisfaction, adoption, and workflow optimization.

I led customer software implementations, upgrades, and go-live activities for enterprise imaging solutions. My responsibilities included validation testing using workflow test scripts, user acceptance testing, and configuration of radiology workflows, application databases, and user-interface settings.

I created and maintained customer test environments to validate workflows and third-party integrations. I collaborated with Product Development and Engineering to troubleshoot application defects and delivered remote and onsite training to clinicians, radiologists, and IT staff.

I provided post-implementation consulting to support customer adoption and timely issue resolution.

I partnered with demonstration and sales teams as a lead clinical consultant on a Department of Defense RFP, developing end-to-end workflow demonstration videos. I also supported hospital implementation activities in Guam, including clinician and radiologist training, voice recognition integration, clinical template development, and end-user adoption.

I provided hands-on go-live support for Sunrise EMR/RIS users and performed data collection, extraction, conversion, validation, and migration across clinical systems. I served as a radiology subject matter expert for enterprise imaging demonstrations to healthcare executives, clinical stakeholders, and government customers.

I led a small cross-functional team deploying Physician-Patient Portals in compliance with Meaningful Use Stage 2 regulations. I also configured order and result codes and conducted workflow testing before go-live.

I was responsible for imaging systems, radiology workflows, and day-to-day clinical application support for the radiology department. I administered PACS, RIS, and PowerScribe environments while supporting radiologists and departmental users.

I managed software update implementations, modality connectivity, DICOM Modality Worklist activities, end-user documentation, and training. I also supported imaging workflow continuity and operational issue resolution.

I directed the credentialing office and supervised a team of three employees, including one part-time and two full-time staff members.

I served as the primary liaison with the medical staff chief to review physician applications and support approval or denial decisions related to medical staff privileges.