I am an aspiring Digital Marketing Specialist with experience in operations, telesales, customer service, and warehouse processes. I am currently strengthening my digital marketing knowledge through vocational training.
I have worked with customers directly, informing them about products and services, answering questions, resolving complaints, and maintaining customer information in databases. I focus on clear communication, customer satisfaction, and protecting company reputation.
My sales experience includes contacting potential and existing customers, working toward sales targets, recording calls and sales activity, and using negotiation skills to support future opportunities.
I also have operational experience in warehouse environments, including picking and preparing orders, organizing materials on racks and shelves, and performing inventory control through scanners and computer systems.
My developing digital marketing skill set includes SEO, social media marketing, HTML, CSS, photo editing, and Microsoft Office. I also have foundational studies in computer engineering and informatics and am focused on building a career in digital marketing.
Organized and placed materials and items on warehouse racks and shelves. Collected items throughout the warehouse and prepared orders for scheduled pickup.
Performed warehouse inventory control using scanners and computer systems. Supported efficient order preparation and daily operational processes.
Contacted potential and existing customers to provide information about products and services. Worked toward sales quotas and supported future sales opportunities through effective communication and negotiation.
Maintained records of calls and sales activity, documenting useful customer information accurately.
Handled customer communications, including product and service inquiries, customer concerns, and complaints. Provided information and support while maintaining a high standard of customer service.
Entered and updated customer information in the database and handled grievances to preserve the company's reputation. Contributed to sales performance and customer satisfaction goals.
Public Vocational Training, Digital Marketing
Vocational training in Digital Marketing, with coursework and skill development in SEO, social media marketing, HTML, CSS, and related digital marketing topics.
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