I am a detail-oriented healthcare and data professional with experience in health information management, patient services, patient accounts, medical data, and regulatory compliance. I am focused on maintaining accurate records, protecting sensitive information, and delivering patient-centered support.
I have hands-on experience working with Protected Health Information (PHI), Electronic Health Records (EHR), Release of Information (ROI) requests, medical documentation, referrals, authorizations, laboratory results, imaging reports, and billing-related records. I prioritize accuracy, completeness, confidentiality, and HIPAA compliance in every task.
In my current Health Information Technician II role, I update clinical records with incoming information from hospitals and clinics, route faxes and correspondence, and support care teams by ensuring documentation reaches the appropriate staff. I work effectively in a hybrid healthcare environment and manage sensitive data with discretion.
My background also includes client care coordination and billing support in a mental health practice. I have scheduled appointments, audited data across platforms, developed Google Sheets trackers, configured CRM workflows, and analyzed retention and attrition data to improve reporting accuracy.
I bring strong customer service, communication, organization, problem-solving, multitasking, and time-management abilities developed through healthcare, veterinary, retail, and human resources roles. I am comfortable managing high call volumes, coordinating schedules, training staff, and supporting patients, clients, providers, and internal teams.
I hold an Associate Degree in Health Information Technology and am a Registered Health Information Technician (RHIT). I am proficient with Microsoft Office, Google Sheets, CRM systems, and multiple EHR platforms, including Epic, Meditech, Mosaiq, and Cornerstone.
