Cloud Support Engineer

I serve as a trusted technical contact for external customer engineering teams on cloud migration and modernization projects. I communicate progress, risks, timelines, and technical solutions in clear language while supporting customer applications through migration and production operations.

I troubleshoot incidents across Kubernetes environments, Linux nodes, applications, networking, and storage. I operate clusters, perform upgrades and scaling, manage ingress, load balancers, and TLS certificates, and deploy workloads with Docker, Helm, and ArgoCD.

I automate configuration, patching, and operational checks using Ansible, Red Hat Satellite, Python, and Bash. I also build Datadog dashboards and alerts, participate in on-call escalation, support Windows access and endpoint management, and mentor systems administrators through troubleshooting and knowledge-sharing sessions.

I supported RHEL and CentOS servers across development, SIT, QA, UAT, and production environments. I partnered with developers and application owners to resolve operating system and application issues involving Tomcat, JBoss/WildFly, Apache, and Nginx.

I diagnosed outages using system logs and performance tools, performed root-cause reviews, and tuned kernel parameters and resource limits for high-demand servers. I managed SAN, RAID, LVM, NFS, AWS EBS, S3, and Glacier storage along with Linux networking, iptables, SELinux, DNS, DHCP, load balancers, and certificates.

I operated VMware vSphere/ESXi clusters with HA, DRS, and datastores; deployed containerized workloads to Kubernetes; and built organization-wide Ansible automation for server provisioning. I also implemented monitoring and logging with Prometheus, Grafana, ELK, and CloudWatch and participated in disaster recovery testing.