I am a people- and community-focused professional with nearly nine years of hands-on experience in customer experience, team development, training, service operations, and community building.
I design practical training systems, SOPs, product knowledge standards, written assessments, and hands-on evaluations that help employees become independently capable in customer-facing roles.
I have personally trained and developed approximately 20–30 team members, while supporting recruitment, onboarding, coaching, employee experience, and performance development.
I am experienced in building customer relationships, handling service issues and complaints, coordinating events, and creating engaging experiences that encourage repeat visits and long-term loyalty.
I have managed operations in hospitality and community-focused businesses, including private-event coordination, customer service processes, business development initiatives, and cross-functional problem solving.
I am seeking a structured corporate opportunity in People & Community, Customer Experience, Learning & Development, Training, People Operations, or Community Management, particularly in gaming, entertainment, technology, lifestyle, and other people-focused industries.
