Operations and Program Manager

I analyze policy and procedural differences between regional markets and produce comparative documentation used to support cross-training programs.

I review content and legal takedown requests involving privacy, defamation, fraud, and intellectual property against client policy frameworks. I maintain productivity and quality targets while supporting both the core market and All Other Regions coverage.

I reviewed approximately 120 user-generated posts per day for a global technology client, assessing content and accounts against platform policies.

I consistently met daily review-volume targets while supporting trust and safety operations.

I diagnosed and resolved Airbnb user safety cases through calls, chat, and messaging, closing cases in approximately two days on average against a ten-day SLA. I met a target volume of ten cases per day.

I applied trauma-informed communication to complex and urgent cases, investigated and escalated sensitive matters, implemented emergency response plans, and maintained secure and accurate customer information in case-management systems.

I coordinated Paraguay's Carlos Antonio López scholarship program (Becal) across Canada, Germany, the United States, France, and the United Kingdom.

I supported candidate selection for master's and doctoral scholarships at top-100 global universities and authored terms and conditions defining eligibility criteria and guidelines for each scholarship type.

As founding Director, I led the multi-year design and launch of SIAT, Paraguay's unified national road-incident data system. The project integrated data feeds from police, road rangers, and hospitals over a four-year implementation period.

I developed joint projects with WHO, UNICEF, the Inter-American Development Bank, and the World Bank. I hired and led a technical team of economists and statisticians, secured a USD 20,000 AB InBev grant, acted as Scrum Master for the funded SIAT phase, and managed an approximately USD 500,000 rural school road-safety program.

I supported the design and execution of security protocols for the Paraguay EU Election Observation Mission.

My responsibilities included preparing documentation and coordinating security matters with local authorities.

I directed import and export operations for an industrial and agricultural plastics manufacturer.

I managed trade compliance and negotiations with customers, suppliers, and customs authorities.

I coordinated vendors, freight forwarders, and customs documentation across the international supply chain.

I supported import and export processes by maintaining communication and documentation among logistics stakeholders.

I managed inventory records, invoicing, and administrative processes for the organization.

I also supported financial operations and day-to-day business administration.

Master of Letters in International Business.

Master of Business Administration. Thesis pending.

Bachelor of Business Administration with honours degree and merit.