Senior Project Manager

Manage international partner onboarding and implementation activities for Acquiring and Card Issuing projects, simultaneously overseeing 8–12 projects at different delivery stages. Serve as the primary project contact and coordinate scope, requirements, timelines, dependencies, risks, and delivery activities across internal teams and external partners.

Coordinate technical, operational, compliance, and commercial stakeholders through implementation, testing, and go-live. Develop project plans and Scope of Work documentation, manage escalations with senior and C-level stakeholders, support Scrum adoption, and improve operational workflows.

Develop AI-driven automation solutions for reporting, Scope of Work creation, document transformation, and project and risk reviews, improving efficiency and reducing manual work.

Progressed to Senior Project Manager while managing high-complexity projects for international premium clients across multiple global markets. Managed 10–15 concurrent projects, coordinating timelines, requirements, risks, commercial considerations, clients, and external vendors.

Acted as a key contact for senior client stakeholders, managing expectations and resolving complex operational and delivery issues. Created a 90-page operational and project management guide covering processes, platform usage, project setup, proposals, calculations, and real-world scenarios.

Designed and delivered training and onboarding programs, including learning materials and evaluation exercises. Supported colleagues on complex delivery challenges and became a go-to resource for project-related questions and issue resolution.

Ongoing Bachelor of Public Relations program.