I am a seasoned customer support and executive assistance professional with more than five years of experience supporting customers, executives, clients, and operational teams. I combine strong communication, organization, and problem-solving skills to deliver accurate, timely, and customer-focused service.
I have managed high volumes of customer enquiries, transactions, orders, returns, and refunds while maintaining clear, courteous communication. In previous support roles, I handled more than 100 customer enquiries daily and maintained a 99% resolution rate within 24 hours.
I am experienced in executive and virtual assistance, including calendar management, email coordination, meeting scheduling, travel booking, documentation, and stakeholder follow-up. I have supported over 100 executive meetings and improved response times through workflow planning.
My background also includes event coordination, client consultation, presentation preparation, vendor collaboration, social media scheduling, and customer relationship management. I am comfortable working with diverse stakeholders and translating client needs, budgets, and preferences into organized action plans.
In my current banking role, I process customer transactions accurately, balance daily records, address customer concerns, and follow banking policies and procedures. I am eager to contribute my customer support, administrative, and virtual coordination expertise to a growth-focused organization.
I process more than 50 customer transactions daily with 99% accuracy while maintaining confidentiality and delivering responsive customer service.
I balance and cross-check daily transactions against physical cash records, address concerns from agitated customers, and support secure branch operations through compliance with banking policies and procedures.
I support client consultations by gathering event requirements, preferences, and budgets, then helping develop event design plans and cost alternatives.
I manage calendars with accurate scheduling, prepare client presentation slides, and coordinate with decorators, food vendors, and other stakeholders to support event delivery.
I was promoted from Food Vendor Administrator to Customer Support Officer based on strong performance and work ethic. I handled more than 100 customer enquiries each day and maintained a 99% resolution rate within 24 hours.
I processed orders, returns, and refunds while communicating clearly and courteously with customers. I also monitored brand mentions and online reviews and escalated unresolved issues to the appropriate teams.
I served as a liaison between students, teachers, and parents, helping maintain effective communication and resolve parent concerns in a timely manner.
I listened to student concerns and pressures, provided counselling and mental health support, and helped prioritize student needs to improve retention and referrals.
I supported administrative operations by managing office schedules and assisting directors with calendar and email management, contributing to smoother workflows and reduced turnaround times.
I proofread publication materials and supported content uploads before publication, helping ensure that published and posted content remained accurate and ethically appropriate.
Master's, Mass Communication
Master's degree program in Mass Communication, currently in progress.
Bachelor of Arts, Mass Communication
Completed a Bachelor of Arts degree in Mass Communication.
O'Level
Completed secondary school O'Level education.
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