I am a customer-focused Customer Service Representative with over one year of hands-on experience assisting customers through WhatsApp, Instagram, Facebook, phone calls, and in-person interactions.
I am skilled at responding to product, pricing, and availability inquiries, processing payments accurately, and providing clear, timely support. I have served approximately 22 customers per week while maintaining a helpful and professional approach.
I resolve customer complaints with empathy, patience, and practical judgment. I focus on finding fair solutions that satisfy customers while supporting the needs of the business.
I have experience building repeat customer relationships through proactive follow-up, attentive service, and clear communication. My teaching practice also strengthened my ability to explain information clearly and work with people with different needs.
I have basic knowledge of Zendesk and Freshdesk CRM tools. I am bilingual in English and Yoruba, a fast learner, and I am seeking a Customer Service Representative role where I can help create positive customer experiences.
