I am a PMP-certified program and operations professional specializing in vendor and contract governance, process improvement, workflow redesign, and executive reporting. I bring consulting experience from AARP and Accenture, along with hands-on operational leadership in real estate and independent consulting.
I manage complex vendor portfolios, contract lifecycle processes, SLA compliance, financial oversight, risk management, and cross-functional stakeholder engagement. My work has included governing 100–200 vendor contracts monthly and creating executive dashboards that enable informed portfolio decisions.
I have delivered measurable improvements through standardized workflows, SOPs, intake redesign, and governance controls. My results include reducing invoicing errors by 15%, improving project turnaround time by 30%, and shortening time-to-hire by 25%.
I use Agile, Scrum, hybrid delivery practices, and Lean Six Sigma principles to improve operational efficiency. I am experienced with project management platforms, reporting tools, HRIS platforms, collaboration systems, and AI-assisted workflow automation.
I currently lead property operations for a family-owned real estate business and founded Sunnyworks.AI, an independent operations consultancy. I am open to remote senior program, operations, project management, vendor governance, and process improvement opportunities.
I founded an independent operations consultancy and built its service offerings, operational infrastructure, and go-to-market positioning from the ground up.
I created AI-assisted documentation, task-routing, and status-reporting workflow templates using Microsoft Copilot, ChatGPT, and n8n to operate the practice efficiently.
I oversee operational activities for residential rental properties, including tenant screening, employment and income verification, rental-history checks, reference reviews, and document validation.
I review leases, deeds, loan documents, and closing paperwork for completeness and accuracy. I also vet vendors and contractors, validate invoices against completed work, and maintain rent ledgers, bookkeeping, and tax records.
I governed a monthly portfolio of 100–200 vendor contracts valued between $100 and $10,000 each. I enforced SLA compliance across a 10–20 person stakeholder group spanning Finance, Legal, and Vendor Management.
I prepared executive contract-performance reports, identified risk exposures before contract execution, and redesigned vendor-tracking workflows. My standardized procedures reduced invoicing errors by 15% and were adopted across the team.
I implemented centralized tracking and standardized governance reviews across more than 50 vendor contracts, improving visibility and addressing compliance gaps.
I renegotiated vendor terms and established formal change-control and payment-tracking processes. I also delivered recurring executive dashboards and risk summaries to support data-driven portfolio decisions.
I restructured the intake framework for more than 200 monthly projects across four to six departments for a Fortune 500 technology client.
Through workflow standardization and HRIS documentation improvements, I reduced turnaround time by 30%, improved process efficiency by 20%, and increased reporting accuracy by 35%.
I redesigned intake and handoff workflows for a pipeline of more than 300 candidates, reducing time-to-hire by 25%.
I improved annual onboarding efficiency by 10% through clearer contractor workflows, standardized documentation, and improved operational processes.
Led enrollment operations for Perdoceo Education Corporation in Schaumburg, Illinois.
Specific responsibilities and accomplishments were not provided in the resume.
Managed staffing operations for Robert Half in Hoffman Estates, Illinois.
Specific responsibilities and accomplishments were not provided in the resume.
Coordinated program operations for SchoolApply in Dubai, United Arab Emirates.
Specific responsibilities and accomplishments were not provided in the resume.
Managed business development activities for BLOOVO in Dubai, United Arab Emirates.
Specific responsibilities and accomplishments were not provided in the resume.
Supported CRM data efficiency initiatives for Bayt.com in Dubai, United Arab Emirates.
Specific responsibilities and accomplishments were not provided in the resume.
M.S., Human Relations and Business
Master of Science in Human Relations and Business.
B.S., Psychology
Bachelor of Science in Psychology.
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