I am a results-driven customer service professional and ticketing agent with seven years of experience supporting customers across travel, telecommunications, and healthcare research environments.
I have handled high-volume inbound requests, ticket transactions, customer inquiries, application processing, documentation verification, and complex issue resolution. I focus on delivering accurate, efficient, and professional service while maintaining a positive customer experience.
I am experienced in working with ticketing systems, CRM platforms, SLAs, and detailed operational guidelines. My background includes supporting Affordable Connectivity Program enrollment processes and ensuring compliance with U.S. federal program requirements.
I have developed strong communication, organization, time management, and escalation-handling skills through customer-facing roles at Booking.com, eDreams ODIGEO, Telnet USA, and FlyAkeed. I am comfortable supporting customers across multiple time zones and resolving travel-related and service-related concerns.
I also have experience conducting medical canvassing and validating healthcare-related information through online research and databases. I maintain data accuracy, follow quality standards, document findings clearly, and escalate discrepancies when needed.
I am eligible to work in Egypt and am willing to relocate anywhere. I am seeking opportunities where I can apply my customer support, ticketing, case management, and administrative skills.
