I am a customer-facing B2B SaaS professional with 10 years of experience in customer onboarding, product training, technical support, account management, and sales. I have worked primarily with remote customers across the US, UK, and Europe.
I spent more than seven years at FieldRoutes, a ServiceTitan company, onboarding and training field-service businesses on GPS and web application products. I supported customers at scale, handling approximately 100 calls and more than 300 tickets per week while troubleshooting configurations, devices, and product issues.
I work closely with engineering and product teams to reproduce issues, manage escalations, contribute customer feedback, and support product-roadmap decisions. My experience also includes sprint planning, mock-ups, Scrum participation, post-release QA, documentation, and internal support-team enablement.
Alongside customer success work, I have led outbound and GTM engagements for B2B clients. I manage client onboarding, strategy workshops, campaign reporting, outreach infrastructure, CRM workflows, and team training.
I build practical AI and automation workflows for customer-success, retention, and sales use cases. These include job-change alerts for customer champions and AI agents that analyze call transcripts for objections, competitors, and feature requests.
Working with a UK AI marketing-automation platform to re-verify customer and churned-customer data. I confirm active contacts at accounts using multiple sources and trace former contacts to their new companies.
I build weekly job-change trackers that identify customer and prospect movement, creating early churn-risk signals and new-logo opportunities. I also build AI agents that analyze call transcripts for objections, competitors, and feature requests.
Own client relationships for outbound outreach consulting and AI automation engagements serving B2B SMBs. Lead strategy calls, ICP and lead-magnet workshops, client onboarding, and weekly reporting.
Train in-house teams on outreach infrastructure, automation, and CRM tools through their first campaigns. Deliver AI automations from prototype through client training and optimization, enabling clients to operate workflows independently.
Delivered contract and freelance B2B lead-generation services alongside full-time customer-support work. At SocialBloom, led a team of four and managed 15 to 20 client accounts per month across onboarding, strategy, meetings, and reporting.
Served more than 50 clients at In Sales Academy, primarily software houses in Central Europe and the UK, with responsibility for targeting and list building. At RevvedUp, managed client inboxes, follow-up activity, meeting booking, and CRM updates.
Onboarded and trained US field-service businesses on the ServSuite GPS module through one-to-one sessions and recurring webinars. Scoped GPS requirements and improvement opportunities with clients while supporting adoption of the platform.
Handled approximately 100 calls and 300 or more tickets per week across the GPS module and ServSuite web application. Troubleshot devices remotely, configured GPS setups, pushed updates, reproduced issues in Zendesk and Azure DevOps, and followed escalations through development resolution.
Contributed customer feedback to the GPS roadmap with management, customers, and vendors. Participated in sprint planning and Scrum, created mock-ups, conducted post-release QA, developed documentation and training materials, and trained support staff.
Activated client accounts and onboarded customers to a US GPS fleet-tracking and fuel-management IoT platform. Delivered remote web-application training and handled customer issues and feature requests with the in-house development team.
Managed the full sales cycle, including SDR calls, account-executive demos, and closing. Hired and onboarded SDRs and created sales reports.
Provided client communication and post-sale support for a digital agency and a business accelerator. Supported customer-facing sales and service activities across both organizations.
Led the Weekly Dose of Acceleration events, coordinating engagement and communication with participants.
BA, Economics
Bachelor of Arts in Economics.
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