Cloud Support Engineer Meta
Support cloud infrastructure and production workloads across AWS, Kubernetes, and Linux-based environments. Provide on-call incident response, investigate operational issues through Jira Service Management and Datadog alerts, and coordinate technical resolutions that improve service reliability and reduce incident remediation time.
Automate container deployment and infrastructure provisioning using Kubernetes, Argo CD, Jenkins, Helm, Terraform, Python, Go, and JavaScript. Built reusable Terraform modules, centralized Jenkinsfile libraries, and S3/DynamoDB-backed Terraform state management to improve deployment consistency, collaboration, and operational efficiency.
Develop and maintain observability capabilities with Grafana, Loki, Prometheus, OpenSearch, CloudWatch, OpenTelemetry, and Jaeger. Support highly available AWS platforms, migrate EC2-hosted applications to Kubernetes, implement PostgreSQL CDC with Debezium, AWS MSK, Kafka, and Flink, and optimize cloud architecture to reduce costs by up to 70%.