Senior Product Manager

Owned enterprise SaaS, mobile and AI-enabled products supporting firefighters and operational teams across 174 fire departments and more than 1,000 fire stations. Led product strategy, roadmaps, prioritisation and delivery across web, mobile, equipment-management, inspection and compliance workflows.

Led the productisation and commercialisation of AI-powered Maintenance Intelligence from customer discovery through launch. Defined AI requirements, LLM and RAG workflows, acceptance criteria, confidence handling and human review for safety-critical scenarios; the product contributed approximately $1M in revenue, 75% earlier issue detection and a 25% reduction in downtime.

Conducted 20 to 30 customer-discovery workshops annually, managed and coached two Product Owners, and collaborated with engineering, design, data and business teams. Improved manual workflow effort by 30–40%, product activation from 60% to 90%, time to value from 8.5 to 5.5 days, and first-inspection completion by 2.4 times.

Managed digital products and customer-facing telecommunications platforms, including mobile experiences, APIs and integrated digital services. Translated customer needs into product requirements, roadmaps and delivery priorities.

Managed backlogs, dependencies and delivery trade-offs across distributed teams and international markets. Improved delivery processes and cross-functional coordination, contributing to approximately 30% improvement in delivery efficiency.

Worked on enterprise software and digital solutions for telecommunications and financial-services clients. Facilitated requirements workshops and translated business needs into clear functional requirements.

Coordinated stakeholders and distributed delivery teams to support implementation, delivery and alignment across business and technical teams.