Senior B2B Sales and Account Manager

Manage enterprise B2B and B2G accounts, engaging C-level leaders and providing tailored solutions aligned with their strategic priorities. Identify upselling and cross-selling opportunities while supporting sustainable client business outcomes.

Generated IDR 18.7 billion in sales against an IDR 10 billion target in 2025 and generated IDR 11.5 billion in revenue in 2026. Advise clients on IT consulting, risk management, and regulatory compliance requirements, coordinate service delivery with internal teams, and monitor regulatory and industry developments.

Built and maintained strategic relationships with C-level executives, HR leaders, and more than 200 partners. Drove B2B acquisition, corporate training upsells, account growth, client engagement, and long-term customer retention.

Managed and coached a team of six SDRs with accountability for pipeline development and revenue generation. Collaborated with internal departments, delivered sales performance reports, monitored account status, and used industry and competitive insights to guide sales decisions.

Generated IDR 1.5 billion in revenue through strategic sales initiatives and B2B client acquisition across Indonesia. Conducted targeted outreach, developed relationships with prospects, and converted opportunities through tailored value propositions.

Prepared and delivered sales presentations and product pitches, led commercial negotiations, and closed agreements. Designed sales and marketing strategies, campaign materials, and presentations aligned with client needs and business objectives.

Generated IDR 900 million in revenue within six months through new customer acquisition and account expansion. Developed sales strategies and operational plans to improve productivity, market penetration, and SaaS sales performance among SMB merchants.

Led and supervised a team of eight sales members through the full sales cycle, including prospecting, merchant onboarding, closing, and relationship management. Managed high-potential accounts, partnerships, pipeline reporting, forecasting, and performance coaching using Salesforce.

Achieved IDR 1.2 billion in revenue through customer acquisition and market-expansion initiatives. Developed new market areas through territory planning, targeted outreach, product promotion, client meetings, and demonstrations.

Led a team of five sales members covering the Bogor area and supported target achievement. Managed customer onboarding, negotiations, deal closure, long-term customer relationships, service budgeting, and cost planning.

Engaged B2B and B2C customers to provide tailored internet-package solutions, acquire new customers, and build long-term relationships that supported retention and repeat business.

Consistently achieved and exceeded sales KPIs. Received Top 10 Sales Performer recognition in 2017 and the Best Sales Performer award in 2018, while also supporting presentations, budget planning, and cost control.

Contacted approximately 200 customers daily to discuss payment arrangements, negotiate billing terms, and resolve bad-debt repayment issues.

Created payment documents and supported core team operations to maintain an effective workflow.

Handled telephone calls, provided information to callers, took messages, and addressed customer queries, concerns, and issues. Escalated complaints to management when necessary.

Performed clerical office duties, organized hardcopy files, and completed customer-service training to improve product knowledge and service quality.

Bachelor's degree in English Language and Literature. Additional activities and training included journalism, photography, ETS TOEIC, and the Workshop on English for Future.