I am a sales and revenue operations professional with experience in sales support, lead qualification, CRM, customer service, business development, and reporting. I have supported global lead-management processes and helped teams improve funnel visibility and customer engagement.
I have worked across sales operations, business development, direct sales, administrative support, and CRM internships. My experience includes responding to lead requests, routing qualified leads to account managers, handling support enquiries, preparing lead statistics, and maintaining customer data.
I also have product management training and practical experience developing CraftCart, a business platform for artisans and small vendors. I conducted market research and user interviews, built personas, developed an agile roadmap, created Figma prototypes, and presented a live product demo.
My academic background combines Mathematics, Business Administration with Informatics, and International Management and Information Systems. This foundation supports my analytical approach to business processes, strategic planning, organizational performance, and IT systems.
I am seeking a full-time role where I can contribute my skills in sales operations, revenue operations, product management, CRM, business analysis, digital marketing, or business development. I am motivated to learn, grow, and deliver practical solutions that support business goals.
Supported sales operations by sorting tickets, responding to lead requests, and handling general enquiries and support requests.
Qualified global leads, routed them to the appropriate account managers, and prepared lead statistics and reports for funnel tracking.
Led the creation of CraftCart, a business platform designed for artisans and small vendors. Conducted market analysis and user interviews to develop personas and validate the proposed solution.
Built an agile product roadmap, designed prototypes in Figma, and delivered a live product demonstration and pitch.
Identified client needs and presented relevant product and service suggestions. Qualified leads and supported the conversion of leads into qualified prospects and sales opportunities.
Conducted outbound cold calls to potential customers, with a minimum target of 10 calls per day.
Identified new leads and supported marketing activities for company products. Assisted with customer database segmentation and maintained segmented customer lists.
Generated ideas and prepared proposals while conducting cold calls to potential customers, completing at least 10 calls per day.
Analyzed an existing business situation across strategic planning, organizational architecture, performance management, and IT systems development.
Supported business analysis training activities focused on understanding processes, business needs, and improvement opportunities.
Initiated and followed the sales process from initial customer contact through closure. Followed up on loan repayments according to repayment schedules.
Served as a customer point of contact and responded to service-related customer queries.
Assisted with writing emails, memos, and letters, and performed administrative tasks including filing and photocopying.
Planned the manager's daily schedule and maintained documentation and records of appointments.
M.A., International Management and Information Systems
Completed postgraduate studies in International Management and Information Systems.
Studied business analysis areas including strategic planning, organizational architecture, performance management, and IT systems development.
B.A., Business Administration with Informatics
Completed an undergraduate degree combining business administration and informatics.
Developed knowledge across business processes, management, and information technology.
B.Sc., Mathematics
Completed a Bachelor of Science degree in Mathematics.
Built an analytical foundation in quantitative reasoning, statistics, and problem solving.
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