I am a customer service, sales, and technical support professional with experience in the BPO industry. I have supported customers through inbound and outbound communications, resolving concerns and maintaining high levels of customer satisfaction.
I have experience as a Sales Development Representative, where I generated leads, conducted cold calls, qualified prospects, and managed outreach through email and LinkedIn. I maintained accurate CRM records and supported consistent lead follow-up activities.
I have also worked as an appointment setter for solar and janitorial campaigns. In these roles, I contacted potential clients, qualified leads, managed calendars, confirmed meetings, and scheduled appointments for sales teams.
My technical support background includes troubleshooting account, device, and network-related issues. I am comfortable creating and updating tickets, identifying customer needs, and recommending suitable products or services.
I bring strong communication, problem-solving, time management, multitasking, data entry, and administrative support skills. I can work independently, adapt quickly to new processes, and build positive relationships with customers and prospects.
Handled inbound and outbound calls, assisted customers with inquiries and concerns, and provided technical support and troubleshooting.
Recommended products and services based on customer needs, resolved issues efficiently, maintained customer satisfaction, and identified sales opportunities.
Handled customer inquiries and resolved issues efficiently to improve customer satisfaction.
After three months, moved into technical support and troubleshot account, device, and network-related concerns.
College Undergraduate
College undergraduate studies.
Secondary Education
Completed secondary education.
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