Supply Chain Coordinator and Customer Success Professional

I manage purchase orders from initial request through fulfillment, reviewing quantities, pricing, vendor details, delivery requirements, and supporting documentation. I coordinate with vendors and suppliers on availability, timelines, invoices, and order-related issues.

I track open orders, shipments, backorders, discrepancies, and inventory needs to support timely fulfillment. I use ERP systems and Excel to maintain purchasing, vendor, inventory, invoice, and shipment information, while partnering with internal teams to resolve issues and improve documentation and workflow processes.

I managed customer relationships across the sales and service process, serving as a primary contact for communication, follow-up, appointments, and customer requests. I guided customers through purchasing and onboarding steps while ensuring transactions continued moving forward.

I used DriveCentric CRM to maintain records, document interactions, track follow-ups, and monitor open requests. I coordinated with sales, finance, service, and operations teams to resolve customer concerns, escalations, scheduling challenges, and recurring service issues.

I led and coached a team of six sales associates in a high-volume environment, overseeing daily operations, customer experience, sales performance, and staff development. I used daily and weekly KPIs to identify gaps, guide coaching, and align the team with store priorities.

I helped the location achieve a second statewide revenue ranking for more than 15 consecutive months through performance management and customer-focused execution. I also handled complex customer escalations and partnered with regional leadership on scheduling, workflow improvements, and local initiatives.

I managed a diverse B2B and B2C customer portfolio, supporting onboarding, account needs, ongoing engagement, and day-to-day relationship management. I built and maintained onboarding and account workflows that helped customers get started smoothly and remain engaged.

I used Salesforce and HubSpot to maintain customer data, document interactions, track engagement, and manage follow-up activities. I collaborated with sales, marketing, and operations teams to improve service processes and retention efforts, contributing to a 30% reduction in customer support resolution time through standardized documentation and support workflows.

Bachelor of Science in Marketing. Graduated in December 2023.