I am a Higher Technician in Administration and Finance with experience in administrative support, document management, data entry, database handling, and customer service in both on-site and remote environments.
I currently provide online user support remotely, managing chat conversations, responding clearly and promptly to enquiries, resolving issues, and recording user feedback to help improve service quality.
My administrative experience includes classifying, registering, filing, preparing, and processing documents, as well as supporting the organization of information and daily operational tasks. I am comfortable working with email, telephone, chat, and in-person customer interactions.
I am organized, autonomous, and detail-oriented, with strong written communication and time-management skills. I can prioritize tasks effectively and work independently in remote settings.
I am seeking opportunities in administration, back office, and operational support, preferably in a fully remote role. I am a native Spanish speaker and have advanced English proficiency (C1).
I provide remote customer support through chat, responding to user enquiries clearly and in a timely manner. I manage multiple simultaneous conversations and help resolve user issues.
I organize my work autonomously and register user comments and feedback to support ongoing service improvements.
Provided volunteer administrative support for the organization. Assisted with organizing, registering, and maintaining information.
Supported day-to-day administrative activities and information management tasks.
Supported administrative and organizational activities as a volunteer. Managed databases containing schedules and donation information.
Recorded daily income and expenses and contributed to general operational organization.
Provided administrative internship support, including telephone, email, and in-person customer service. Assisted with responding to enquiries and handling communications.
Classified, registered, and filed documentation. Prepared and processed documents for submission to public institutions.
Provided customer service and retention support for Vodafone customers. Handled enquiries and advised customers about available services.
Supported customers through telephone communication and helped address service-related questions.
Provided in-store customer service and supported sales activities. Assisted customers and maintained product availability through replenishment.
Performed inventory checks and cash register duties as part of daily store operations.
Provided telephone and in-person customer service in a fast-paced store environment. Assisted with customer orders and cash register operations.
Supported product preparation and warehouse-related tasks to maintain smooth daily operations.
Handled customer enquiries for Vodafone Platinum services through telephone support. Responded to questions related to billing, plans, and tariffs.
Provided clear information and customer assistance while managing service-related consultations.
Higher Degree in Administration and Finance, Administration and Finance
Completed a Higher Degree qualification in Administration and Finance.
Advanced Administrative Tasks, Administrative Support
Completed a 90-hour course in advanced administrative tasks.
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