I am the Founder and CEO of OUTREX, a BPO and operations services company. I have grown from working independently as a virtual assistant into leading a team of more than 50 professionals serving over 100 clients worldwide.
I specialize in BPO delivery, operations management, virtual assistance, customer support, lead generation, and client relationship management. I focus on building reliable workflows that improve efficiency, service quality, and scalable delivery.
My background includes hands-on administrative support, inbox and calendar management, CRM updates, data processing, outreach operations, and client communication. I understand the day-to-day operational needs of remote teams and service-based businesses.
I also have practical expertise in cold email operations and email deliverability. I have managed domain warm-up, sender reputation, spam monitoring, prospecting, and outreach automation using tools such as Instantly, MailReach, and Apollo.
As a business leader, I manage cross-functional teams across BPO, logistics, customer support, virtual assistance, and back-office operations. I am focused on sustainable growth, strong client partnerships, and delivering measurable operational results.
Founded and scaled OUTREX from a solo virtual assistant operation into a BPO and operations services business with a team of more than 50 professionals. Built relationships with over 100 clients worldwide.
Led BPO delivery, customer support, lead generation, and daily business operations. Developed structured workflows to improve operational efficiency, service quality, and scalable client delivery.
Provided virtual assistance and outreach operations for multiple clients, including inbox and calendar management, administrative support, lead sourcing, and outreach campaign coordination.
Managed email deliverability activities through Instantly and MailReach, including domain warm-up and sender reputation management. Developed practical insight into client operations that informed OUTREX service offerings.
Managed cold email campaigns end-to-end, with responsibility for deliverability monitoring, domain health, spam checks, and sender reputation across client accounts.
Applied warm-up strategies and used Instantly and MailReach to maintain high email deliverability rates. Built the technical foundation for later outreach and deliverability service offerings.
Supported Walmart customers through live chat, handling more than 50 customer interactions per day. Maintained a customer satisfaction score above 85% while keeping average handling time below eight minutes.
Escalated complex cases to Level 3 support when required and ensured consistent service quality and resolution accuracy.
BTEC, Business
Completed a BTEC qualification in Business.
O Levels
Completed O Levels.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.
