Senior Property Manager

Supervised dental insurance verification activities and ensured benefit verification requests were completed accurately before scheduled patient appointments.

Verified eligibility, deductibles, waiting periods, limitations, exclusions, frequency restrictions, and plan requirements. Maintained verification records, resolved discrepancies with carriers, prioritized urgent requests, and communicated actionable benefit details to dental teams.

Managed day-to-day residential property operations remotely, including tenant requests, maintenance coordination, repairs, payment follow-up, registrations, and documentation.

Served as the primary tenant contact and coordinated communication among tenants, vendors, management teams, and other stakeholders. Optimized workflows in LeadSimple and supported migration to AppFolio to improve organization, reporting accuracy, and efficiency.

Supported property managers with inspections, utility coordination, lease renewals, rental application processing, and administrative activities across residential portfolios.

Prepared lease agreements and maintained organized lease, inspection, and compliance documentation. Coordinated with tenants, property managers, and city officials to resolve operational issues.

Managed daily operations for medical insurance agents handling inbound and outbound calls, policy inquiries, and claims-related support.

Coached agents, managed schedules and attendance, conducted quality monitoring, and delivered corrective training to address performance and compliance gaps.

Built rapport with medical insurance callers through active listening, empathy, and supportive communication.

Encouraged renewals and upselling while following HIPAA and insurance regulations. Explained plan comparisons and benefits in a clear, customer-friendly manner.

Oversaw insurance-agent operations involving inbound and outbound calls, policy inquiries, and claims support.

Provided coaching, performance feedback, scheduling coordination, call monitoring, one-on-one reviews, and corrective training to support quality and compliance.

Provided real-time English-Spanish telephone interpretation across healthcare, insurance, financial services, and customer support interactions.

Facilitated accurate, confidential, and professional communication between English- and Spanish-speaking parties in time-sensitive conversations.

Supported legal case preparation through client communication, information gathering, case verification, transcription, and documentation management.

Obtained medical records and supporting documents from healthcare facilities, followed up on missing information, and maintained accurate case details for submissions.

Designed and delivered training programs for call-center employees covering customer service, operational procedures, products, and compliance standards.

Conducted onboarding, refresher courses, call monitoring, feedback sessions, and coaching. Created training materials and supported employee development and leadership readiness.

Led insurance-agent teams handling calls, policy inquiries, and claims-related support.

Coordinated staffing and attendance, conducted reviews and meetings, monitored quality and compliance, and provided coaching and corrective guidance.

Provided inbound customer support for orders, returns, product availability, billing, promotions, loyalty programs, and online shopping.

Resolved escalated concerns, documented customer interactions accurately, and collaborated with team members to meet quality, resolution, and satisfaction goals.

Delivered customer-focused restaurant service in a high-volume cruise hospitality environment in Germany.

Responded to guest requests professionally and coordinated with team members to maintain service standards.

Provided nationwide IT support and computer maintenance services.

Supported reliable operation of computer equipment through technical assistance and maintenance activities.

Managed inventory records and supported inventory control across multiple nationwide agencies.

Maintained accurate inventory information and coordinated distribution of materials between locations.

Directed IT operations including database administration, network management, computer maintenance, technical support, GPS device programming, and system optimization.

Led infrastructure improvements, technical-support activities, employee training, and cross-department technology initiatives aligned with business requirements.

Managed inventory records using Kardex and QuickBooks and coordinated material distribution across multiple areas of the country.

Provided IT support and technical assistance while supporting inventory accuracy, control, and material allocation.

Supported daily administrative operations, customer service, and computer maintenance in a cyber café environment.

Assisted customers with technical and service-related needs while maintaining reliable computer equipment and systems.