Hospitality & Tourism Professional

Managed relationships with more than 100 local and 25 international VIP clients each month, supporting repeat visits, retention, and personalized guest engagement. Met quarterly revenue targets through direct marketing, VIP events, and one-on-one client communication.

Coordinated property visits, special arrangements, events, and travel logistics for international VIP guests. Trained and supervised new team members on VIP service protocols and property systems to ensure consistent operational and service standards.

Managed check-ins, room assignments, payments, reservations, and upgrades for a property with more than 500 rooms using Oracle Opera PMS. Supported revenue opportunities through room, breakfast, and all-inclusive package upselling.

Prepared daily operational, cashier, and closing reports accurately and on time. Coordinated with housekeeping and maintenance teams to resolve guest issues and independently handled complaints and billing disputes during peak occupancy.

Bachelor of Science in International Tourism Management. Completed minors in Destination Marketing & Management, Casino Management, Digital Marketing, and Psychology of Consumer Behavior.