Payroll Specialist

Supported the Dine Technology account by processing seven weekly and two biweekly payrolls for a restaurant client with eight locations and more than 400 employees. Collected and validated Toast POS timesheets, reconciled hours and tips in Excel, uploaded payroll data to ADP Workforce, shared payroll previews, and finalized payroll after client approval.

Generated payroll journal entries for each location and uploaded them to Restaurant365 while coordinating with accounting teams for accuracy. Set up wage garnishments, supported onboarding and terminations, prepared payroll reports, maintained records in OneDrive, and worked with Toast Payroll, ADP, Gusto, Paylocity, and Paycom.

Guided small-business clients through business setup, end-to-end payroll processing, and compliance with federal and state payroll requirements. Supported employee onboarding, wage garnishment setup, automated tax deductions and filings, and employee benefits recommendations.

Assisted clients with agency notices, W-2 and 1099 reporting, and custom reporting in RUN Powered by ADP. Provided phone-based customer service and helped clients understand payroll features and requirements.

Provided high-volume inbound support for GoDaddy customers, including small-business owners, web designers, and individual users. Helped customers design, create, and troubleshoot websites.

Resolved issues involving custom domains, DNS settings, email hosting, SSL certificates, website builders, and WordPress setups. Also recommended website security features and handled billing inquiries and payment-method updates.

Supported customers using Wix by helping them design, create, and troubleshoot websites. Assisted with custom domain connections, DNS management, email hosting, and website configuration.

Resolved Wix Editor, Wix Studio, site performance, and loading issues. Addressed billing questions, updated payment methods, and recommended relevant website security features.

Provided technical support for QuickBooks customers, including installation, registration, and report reconciliation with bank accounts. Assisted users with software configuration and account-related questions.

Resolved software glitches, damaged data files, login problems, bank synchronization errors, and third-party application issues. Recommended product features, processed subscription changes, and answered billing inquiries.