I am a detail-oriented, customer-focused professional with six years of BPO customer service experience and nearly two years of virtual assistant and payroll support experience.
I have experience supporting payroll-related operations, including validating timesheets, reviewing punch-ins, tracking overtime, night differentials, holiday pay, tips, and payroll-related tax information.
I am skilled in administrative support, data entry, record management, communication, problem-solving, and handling confidential information with discretion.
My background also includes technical and website hosting support for ADP, GoDaddy, Wix, and QuickBooks customers. I have supported clients through software navigation, troubleshooting, billing inquiries, domain configuration, DNS, email hosting, and website issues.
I am seeking to further develop my career in payroll, where I can apply my accuracy, organization, attention to detail, and commitment to compliance and reliable client support.
I am eager to learn additional payroll systems, regulatory requirements, and industry best practices while contributing to efficient and accurate payroll operations.
Provided website hosting support for the GoDaddy account, handling a high volume of incoming calls from small business owners, web designers, and individual users.
Diagnosed and resolved issues involving domain names, DNS settings, email hosting, SSL certificates, website builders, and WordPress setups.
Supported payroll operations for Dine Technology by collecting and validating timesheets, POS or time-clock punch-ins, overtime hours, night differentials, and holiday pay.
Processed daily and weekly tip reports, supported tip pooling and tip-sharing allocations, calculated applicable tip credits, and reported FICA tip taxes.
Provided payroll customer service support and helped businesses set up, troubleshoot, and run payroll processes.
Assisted clients with automated tax deductions, regulatory filings, software navigation, configuration, and troubleshooting using platforms such as RUN Powered by ADP.
Provided website hosting support for the Wix account, helping customers connect custom domains, manage DNS settings, and troubleshoot email hosting issues.
Resolved issues involving the Wix Editor, Wix Studio, site performance, loading errors, and related website configuration concerns.
Provided technical support for the QuickBooks account, helping customers resolve software glitches, data file damage, login problems, and synchronization or integration errors with banks and third-party applications.
Supported customers with subscription plan changes, upgrades, downgrades, billing inquiries, and payment method updates.
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