Customer Success Specialist

Built and scaled a retail fashion brand through business development, generating more than $10,000 in annual revenue and 50% year-over-year growth through strategic diversification and market positioning.

Optimized Amazon FBA performance using SEO, pricing strategy, and PPC campaigns, increasing conversion rates by 35% and monthly sales by 50%. Built a social media ecosystem that increased engagement by 55% and organic reach by 10,808%, while using customer insights to refine products and pricing and drive a 100% increase in sales.

Supported healthcare insurance accounts for major employer groups including T-Mobile, Alaska Airlines, and F5. Resolved member inquiries, clarified benefits and coverage, and coordinated timely issue resolution to strengthen customer satisfaction.

Managed more than 50 daily client accounts while achieving 98% customer satisfaction and 95% first-contact resolution. Partnered with internal departments on complex account issues and improved claims processing time by 15% through workflow optimization.

Designed and executed resident engagement strategies that increased participation and satisfaction from 60% to 90%. Responded to resident concerns and escalated care needs promptly to support timely issue resolution.

Led process improvements that reduced medication errors by 20%, improving operational efficiency and compliance. Collaborated cross-functionally with healthcare teams and management to deliver innovative service solutions.

Managed relationships with more than 150 students, providing personalized guidance and support to improve engagement, satisfaction, and the overall learning experience. Conducted more than 300 student follow-ups monthly to monitor progress, resolve concerns, and maintain consistent communication.

Led a 10-member team by overseeing daily activities, monitoring performance, and coordinating service delivery. Tracked customer satisfaction, engagement, and issue-resolution metrics to identify service gaps and target 10–15% improvements in customer satisfaction and support efficiency.

Executed brand activation campaigns reaching more than 10,000 students across over 100 schools, expanding market visibility and product awareness.

Delivered targeted product demonstrations that increased customer engagement by 15% compared with prior campaigns. Applied consumer insights to shape campaign messaging and improve market response effectiveness.

Member of the National Black MBA Association. Co-developed HouseSync, a household management application for coordinating chores, bill tracking, shared schedules, and family communication.

Served as President of AIESEC Abeokuta in 2016, leading strategic growth, executive board management, financial sustainability, and external partnerships. Also served as Business Development Manager for AIESEC in 2015.