I am an accounts receivable, collections, billing support, and payment operations professional with more than four years of experience supporting customers across the US, UK, Canada, and India.
I manage collections portfolios with a strong focus on compliance, accuracy, customer experience, and resolution. In my current role, I have exceeded monthly collection targets for seven consecutive months, reaching a peak performance of 170%.
My experience includes cash application, ACH, wire transfers, credit card payments, Stripe payments, unapplied cash resolution, chargebacks, short-pay management, billing support, and dispute resolution.
I have supported high-volume customer operations, including managing more than 4,000 accounts and calls per month. I am comfortable resolving payment, billing, account servicing, refunds, and customer retention matters.
I use Excel for pivot tables, VLOOKUP, and aging analysis, and I also have SQL knowledge. I am experienced with CRM and ticketing environments and maintain clear documentation while following compliance-aware collections practices, including FDCPA considerations.
Manage a collections portfolio and work customer accounts through resolution while maintaining compliance standards. Handle more than 4,000 accounts and calls monthly with an emphasis on accuracy and customer experience.
Exceeded 100% of monthly collection targets for seven consecutive months, with a peak performance of 170%. Personally collected approximately USD 500,000 in a single month.
Managed credit card account servicing and collections for US customers. Supported customers with account-related payment and billing inquiries.
Resolved payment and billing queries while meeting daily performance targets. Maintained a customer-focused approach in a financial services environment.
Supported customers remotely across billing, payment, and account-related issues. Assisted with resolving customer concerns and account inquiries.
Maintained high customer satisfaction standards and created clear documentation for each resolution. Supported consistent follow-up and issue tracking.
Handled billing and account queries for Vodafone UK customers in a remote customer service role. Supported customers during a vendor transition.
Provided account assistance and billing-related guidance while maintaining service quality. Helped ensure customer issues were documented and addressed clearly.
Supported US and Canadian riders and drivers with payment, refund, and account-related issues. Delivered customer service across a high-volume support environment.
Maintained customer satisfaction above 95%. Assisted customers with clear resolutions for payment and account concerns.
Handled sales activities, customer onboarding, and billing follow-ups for residential JioFiber customers. Supported customers throughout the onboarding process.
Followed up on billing matters and assisted with customer account needs. Contributed to sales and service operations for residential customers.
Higher Secondary, Commerce
Completed higher secondary education in Commerce.
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