I am a detail-oriented Customer Relations and Administrative Support Professional with more than three years of experience supporting clients and daily business operations in Accra, Ghana.
I handle client enquiries across phone, email, and digital channels, ensuring communication is clear, professional, and timely. I am experienced in customer service, front-desk support, follow-ups, and complaint resolution.
I maintain accurate client records, manage data entry, organize digital files, and handle confidential documentation with care. My administrative capabilities include scheduling, filing, correspondence, and operational coordination.
I am proficient in Microsoft Excel, Microsoft Word, and Google Workspace, using these tools to keep records organized and support efficient workflows.
I am committed to delivering high-quality client service, resolving issues effectively, and ensuring administrative tasks are completed accurately and on time.
Handled inbound and outbound calls and responded professionally to client enquiries and service-information requests.
Documented client interactions, addressed complaints, and escalated complex matters to management. Maintained accurate and confidential client records using Microsoft Excel while supporting scheduling, data entry, filing, and daily administrative operations.
Acted as a primary client contact, managing telephone enquiries, emails, appointment scheduling, and service-related questions.
Followed up on client requests and appointments to support timely communication. Maintained organized digital records and confidential documentation while providing administrative and scheduling coordination.
Responded to customer enquiries through digital platforms and email using clear, professional communication.
Processed customer orders, assisted with delivery and product concerns, and followed up with customers to support satisfaction.
Bachelor of Commerce, Management
Currently pursuing a Bachelor of Commerce degree in Management.
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