I am an international Customer Operations and Team Leadership professional with 15 years of experience supporting EMEA B2B customers and operations.
I lead customer operations teams, coordinate priorities and escalations, and ensure continuity of service against operational deadlines.
I work cross-functionally with Supply Chain, Logistics, Quality, Finance, Sales, and other internal stakeholders to resolve complex customer and delivery issues.
My background includes order-to-cash processes, export operations, trade compliance support, customs documentation, customer requirements management, and KPI reporting.
I am an experienced SAP and ERP key user, with hands-on knowledge of SAP ECC, SAP SCM, SAP TM, SAP Fiori, Salesforce, Qlik Sense, Nuxeo, Esker, and Microsoft 365.
I am fluent in Arabic and have advanced professional proficiency in French, Spanish, and English. I bring an international, multicultural perspective from working with EMEA customers and stakeholders.
Lead EMEA customer operations, managing team priorities, escalations, operational deadlines, workload distribution, and service continuity.
Coordinate with Supply Chain, Logistics, Quality, and Finance teams to resolve complex customer issues. Monitor KPIs, open orders, forecast fulfilment, and customer cases through performance reporting, while driving process implementation and improvement using SAP, Salesforce, Nuxeo, and Qlik Sense.
Coordinated export and commercial activities for EMEA customers, supporting international customer processes and export documentation.
Managed communications among customers, sales teams, and internal stakeholders. Followed up on customer requirements, commercial priorities, export actions, and EMEA sales performance indicators.
Supported budget preparation and monitoring, as well as the preparation of annual economic and financial reports.
Managed financial databases and consolidated information from multiple sources to support structured reporting, data accuracy, and administrative decision-making.
Master's Degree, Business Management and Planning
Master's Degree in Business Management and Planning completed in Valencia, Spain.
Higher Technician Diploma, Information Systems
Higher Technician Diploma in Information Systems completed in Rabat, Morocco.
Bachelor's Degree, Business Economics
Bachelor's Degree in Business Economics completed in Rabat, Morocco.
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