I am an empathic, results-driven professional transitioning into HR and recruitment, with experience in career advisory, customer success, account management, and international client service.
I currently work as a Career Development Coach, managing career counseling processes, assessing candidates’ professional skills, and supporting job seekers through resume optimization and interview preparation.
My professional background has strengthened my ability to build trusted client relationships, resolve conflicts, communicate across functions, and improve customer experiences. I have worked in both Italy and the United Kingdom across hospitality, real estate, travel, and cultural sectors.
I am skilled at translating candidate needs into practical job-search strategies, including recruitment-focused CV writing, keyword optimization, and mock interview coaching. I use performance data and feedback to identify opportunities for improvement and deliver actionable guidance.
I bring emotional intelligence, empathy, problem-solving, research, and content communication skills to people-focused roles. I am fluent in Italian and English and comfortable collaborating with diverse international teams.
I am seeking an opportunity in HR, recruitment, talent acquisition, or career development where I can combine my advisory experience, customer-focused mindset, and communication strengths.
Manage career counseling processes and assess candidates’ professional skills to support their career development goals.
Conduct classroom sessions and individual consultations focused on resume optimization, recruitment logic, keyword strategy, and effective job-search practices. Lead mock interviews to help candidates improve confidence, autonomy, and interview performance.
Managed and nurtured client relationships, supporting long-term partnerships and high customer satisfaction.
Drove revenue growth through upselling and cross-selling strategies. Used data and performance metrics to optimize accounts and provide actionable client insights.
Delivered customer support by resolving client inquiries and contributing to improved client satisfaction.
Collaborated with cross-functional teams to streamline processes and improve service delivery. Analyzed customer feedback metrics to identify improvement opportunities and support retention.
Provided tailored client support, ensuring customer needs were met and expectations were exceeded.
Acted as a liaison between clients and internal teams, enabling smooth communication. Proactively resolved issues to improve client experience and foster long-term loyalty.
Delivered five-star guest service, resolving inquiries promptly and helping create memorable guest experiences.
Coordinated with multiple departments to ensure seamless service. Strengthened guest relationships, collected feedback, and supported loyalty initiatives.
Supported the digital communication team with the management of social media channels.
Conducted art and culture content research and assisted with creating posts and exhibition campaign content to improve engagement.
Master's Degree, Modern Linguistics
Master's Degree, Museum Cultures
Bachelor's Degree, Cultural Heritage Sciences
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