I am a customer service professional with more than five years of experience supporting customers in financial services, property insurance, roadside assistance, e-commerce, travel, hospitality, and outbound sales.
I manage high-volume inbound and outbound interactions while maintaining a customer-focused, empathetic approach. My strengths include complaint resolution, escalation management, de-escalation, case investigation, and service recovery.
I have experience coordinating roadside assistance services, verifying insurance coverage, managing e-commerce orders and returns, resolving reservation issues, and supporting credit card customers. I am comfortable handling sensitive, complex, and time-sensitive customer concerns.
I use CRM, support, e-commerce, and collaboration platforms to document cases accurately, track customer requests, and work effectively with internal teams. I am proficient with Zendesk, Gorgias, Shopify, Loop Returns, Slack, Microsoft Office, and IRIS CRM.
I take pride in building customer trust, identifying practical solutions, and contributing feedback that improves processes and customer experiences. I consistently focus on accuracy, compliance, responsiveness, and strong customer satisfaction outcomes.
