I am a bilingual French-English Client Programme and Operations Specialist with more than a decade of experience supporting pre-sales operations, partner programmes, client relationships, and cross-market delivery across the UK and Europe.
I coordinate complex operational workflows involving proposals, contracts, funding requests, reporting cycles, partner onboarding, and campaign delivery. I am comfortable acting as the central communication point between clients, sales teams, partners, agencies, and internal stakeholders.
My experience spans SaaS, cloud partner marketing, media analytics, automotive marketing, digital projects, and customer-facing operations. I have managed programmes across Benelux, France, the Nordics, emerging markets, and wider EMEA regions.
I use data and reporting tools including Salesforce, Power BI, SQL, Qlik, and Excel to support informed decisions, track performance, and improve workflows. My work has contributed to measurable outcomes, including a 25% increase in bookings and a 12% increase in web traffic.
I hold qualifications in ICT business analysis, business data analysis, project management, and communications. As a member of BCS, I combine operational discipline, client service, analytical thinking, and cross-cultural communication to keep programmes running effectively.
Manage day-to-day pre-sales operations for a SaaS cloud labeling and artwork management provider. Prepare proposals and coordinate resources across sales, clients, and partner stakeholders to maintain pipeline momentum.
Act as the operational communication hub between the Territory Channel Manager team, internal teams, clients, and partners. Support clear coordination and timely execution of partner sales activities.
Supported client-facing operations for the Adobe enterprise account within a global outsourcing and customer experience environment.
Coordinated data and reporting cycles to support operational delivery, stakeholder communication, and client account requirements.
Worked as a cleaning operative while settling in the UK following international relocation.
Maintained a strong record of reliability, attention to detail, and consistent service delivery.
Coordinated operational delivery for client campaign programmes in a media, marketing, public relations, and analytics environment. Ran daily stand-ups involving insights teams, business unit leads, and delivery teams.
Managed client reporting operations and delivered regular performance updates across cross-channel media campaigns.
Managed the end-to-end AWS APN EMEA Concierge partner operations programme across Benelux, emerging markets, France, and the Nordics. Led partner onboarding, training, and enablement activities.
Managed Marketing Development Fund operations including funding requests, budget tracking, and ROI reporting through the APN portal. Coordinated regional partner, product, and sales managers alongside local agencies to deliver quarterly and six-month campaign operations.
Managed operational relationships among creative agencies, PPC agencies, dealer clients, and corporate brand teams to deliver campaigns on schedule.
Coordinated content and communications operations for the Ford of Belgium Benelux dealer network while ensuring alignment with Ford Europe brand guidelines.
Managed client and business partnership operations for airline clients across France, Belgium, and Switzerland.
Contributed to a 25% increase in bookings through effective coordination of digital project, partnership, and client operations.
Provided customer service support in a banking environment in Brussels.
Developed client communication, service delivery, and relationship-management experience.
Supported event and guest services in a student role over approximately three years.
Developed hospitality, customer service, and guest relationship skills.
Worked in customer relations in a student role over approximately four years and held team lead responsibilities.
Supported customer service operations, team coordination, and retail client experience.
Supported retail operations and customer service as a student employee.
Maintained service standards and assisted customers in a fast-paced retail environment.
ICT Business Analyst, Information and Communication Technology Business Analysis
Cross-University Programme with UCL and UNamur. Studied relational databases, BPMN, UML, SQL, Qlik, Power BI, C#, .NET, Python, SPSS, Scrum, Agile management, business intelligence, and ETL.
B.Sc. Specialisation in Business Data Analysis, Business Data Analysis
Studied SQL, ETL, data mining, and statistics with R.
M.Sc. Project Management, International Business-Oriented Project Management
Master's degree focused on project management in an international business context.
B.Sc. Communication and Public Relations, Communication and Public Relations
Bachelor's degree in communication and public relations.
Political Science Studies, Political Science
Studies not completed. Covered institutional frameworks and societal structures.
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