I am a customer-facing professional with more than nine years of experience in service operations, administration, customer support, and hospitality environments. I am skilled at communicating clearly, organizing processes, and helping people navigate services and digital platforms.
I have experience delivering remote English lessons and professional interview coaching tailored to individual goals. I enjoy explaining complex concepts in accessible language, providing constructive feedback, and supporting continuous improvement.
I have contributed to LMS documentation and learning-materials projects, creating manuals for students, teachers, and administrators. Through this work, I supported onboarding activities and helped users understand platform workflows and features.
My administrative background includes billing, reconciliation, auditing, reporting, scheduling, purchasing, and operational follow-up. I bring attention to detail, process consistency, and a customer-focused mindset to daily operations.
I am currently pursuing a degree in Systems Analysis and Development and building a learning-platform prototype with JavaScript, HTML, CSS, and Google Apps Script. I am seeking an opportunity in customer onboarding, platform adoption, customer success, or client relationship management within a technology company.
Deliver remote English teaching and professional interview coaching tailored to individual learner goals.
Explain concepts clearly, help learners apply feedback, and maintain professional communication that supports continuous improvement.
Developed student, teacher, and administrator manuals for the Merithub LMS. Prepared user-facing learning materials and documented digital workflows.
Participated in onboarding meetings to help staff and students understand platform usage. Structured information to support a more consistent user experience.
Supported administrative processes, including billing, reconciliation, auditing, and reporting. Maintained records and coordinated operational follow-up.
Helped ensure accuracy, consistency, and organized execution in day-to-day operational workflows.
Coordinated administrative and hospitality operations in a customer-facing environment. Supported customer service, scheduling, purchasing, and operational priorities.
Maintained organized processes and contributed to smooth daily operations for guests and internal teams.
Developing a learning-platform prototype using JavaScript, HTML, CSS, and Google Apps Script.
Exploring digital workflows, platform functionality, and user-facing learning experiences to improve platform adoption and usability.
Systems Analysis and Development, Systems Analysis and Development
Currently pursuing a degree in Systems Analysis and Development.
Technologist Degree, Photography
Completed a Technologist Degree in Photography.
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