Senior Business Operations Manager

Led global project management and research operations for a team of more than 25 associates, senior associates, and managers across EMEA, LATAM, and APAC. Oversaw market intelligence projects for private equity and consulting clients across biotechnology, healthcare, EdTech, GovTech, FMCG, defence, energy, and SaaS.

Owned final review and sign-off for deliverables, ensuring analytical rigor, data compliance, accuracy, consistency, and alignment with client requirements. Partnered with senior leadership on business-unit strategy, product launches, performance metrics, and training and mentorship initiatives.

Built standardized reporting cadences, KPIs, and performance dashboards to improve accountability and operational visibility. These improvements reduced project turnaround times by 45%.

Designed and delivered onboarding, training, and upskilling programs for a new business unit. Reduced employee ramp-up time by 70% while maintaining 95% staff retention, compared with 60% company-wide.

Developed operational processes, templates, and workflows to support scalable content production and consistent outputs across multiple geographies. Supported research and project-delivery operations for high-profile consulting and private-equity clients.

Contributed to quality assurance, workflow coordination, and data-compliant delivery of market intelligence engagements. Worked with teams serving clients including McKinsey, Deloitte, KKR, Blackstone, EQT, Oakley Capital, and Partners Group.

Led three to five concurrent healthcare strategy and market research engagements for global pharmaceutical companies, early-stage biotech firms, clinical providers, and healthcare organizations across the US, LATAM, and EMEA.

Owned end-to-end project delivery, including research design, data collection, analysis, synthesis, client presentations, and actionable recommendations. Supported projects involving healthcare innovation, go-to-market strategy, access, pricing, and competitive positioning for clients including Johnson & Johnson, Roche, UiPath, Pfizer, and Sanofi.

Selected for a competitive graduate internship within the Global Treasury Department of American Express. Performed financial analysis and reporting related to capital and liquidity metrics.

Supported treasury reporting processes in a large financial-services environment. Applied analytical and business-management skills to financial data and operational reporting.

Supported graduate academic advising operations by responding to student inquiries regarding course planning and academic policies. Assisted with event planning, communications, and creative visual content.

Redesigned MBA program tracks and supported the office transition to a new program scheduling system. Managed social media channels and sourced student success stories.

Supported graduate-level academic activities at Pace University. Collaborated on research and related educational content.

Co-authored and published a sustainable tourism research paper and accompanying web content. Contributed research, writing, and content-development skills to the project.

Managed multisite public-health research operations across more than 15 partner organizations. Supervised a team of more than 10 policy analysts and coordinated outreach events and data-collection activities.

Redesigned workflows and training materials, increasing participant retention by 50%. Conducted structured qualitative interviews with youth, homeless, immigrant, and elderly populations while ensuring ethical compliance, confidentiality, and data integrity for New York City public-health initiatives.

Managed operations concurrently for three provider offices at a high-volume cancer center. Coordinated patient scheduling, medical examinations, and office workflows in a rapid-response environment.

Supported reliable patient service delivery by maintaining organized scheduling and administrative processes. Worked effectively in a high-caseload healthcare setting.

Conducted qualitative research and interviews with more than 100 participants to support public-health initiatives serving minority populations.

Contributed to data collection and research activities, applying participant-focused communication and structured research methods. Supported evidence generation for community public-health programs.

Rebuilt critical accounts-payable processes following a role vacancy. Restored arrears and housing-grant payment operations for vulnerable-population clients.

Helped secure continuity of housing stability services through accurate administrative and payment-process management. Provided operational support within a nonprofit service environment.

Supported customer service and scheduling operations for a healthcare service organization. Maintained high accuracy in scheduling activities during a period of significant workforce reduction.

Recognized as an MVP for dependable performance and service continuity. Helped sustain service delivery while the organization operated with a 70% reduced workforce.

Completed an MBA focused on strategic management and international business.

Completed an MPH focused on health policy and management.

Completed an honours bachelor's degree in health sciences.