Technical Support | Help Desk | Operations Coordination

Provided first-line technical assistance to end users through phone, email, and remote support channels. Diagnosed hardware, software, account access, and connectivity issues and guided users through clear resolution steps. Created and updated support tickets with issue details, troubleshooting performed, outcomes, and follow-up needs. Resolved routine incidents within established procedures and escalated complex issues to the appropriate support teams. Supported password resets, login issues, application access, and basic workstation troubleshooting. Communicated technical information in plain language while maintaining professional, customer-focused service. Followed security, identity-verification, and documentation procedures when handling user requests.

Processed new-hire paperwork, orientation, employee status changes, weekly payroll, and employee records. Coordinated monthly safety training and supported the annual safety audit. Received raw materials, created purchase orders, processed invoices, and verified receivers and orders in APPX. Maintained digital and hard-copy records, incident reports, drug-screening records, and workers' compensation documentation. Assisted employees with payroll, insurance, absence requests, and company policy questions. Led the employee appreciation committee and processed company promotional-item orders.

Received and processed approved estimates. Entered bills of materials and routes in Microsoft Dynamics AX and activated costs for JSS jobs. Verified activated entries and completed requested changes for the estimating team.

Processed driver timesheets, verified absences and required breaks, and prepared semi-monthly payroll. Calculated performance incentives and battery-sale commissions; prepared monthly branch bank deposits. Logged service tickets and monitored station and driver productivity in Excel. Processed new-hire paperwork and maintained employee discipline, suspension, and termination records.

Managed client records, contracts, purchase orders, payments, project updates, and production coordination. Coordinated permitting, contractor registrations, logistics, site surveys, installations, and inspections nationwide. Ordered production materials, engineering services, replacement parts, graphics, and sign faces.

Generated purchase orders, matched accounts payable to purchase orders, and processed A/P and A/R. Reconciled expense reports, vendor statements, and bank statements; tracked job costs and equipment logs. Prepared timecards, distributed weekly checks, and recorded monthly man-hours and payroll taxes.

Handled phones, mail, filing, faxes, and copying; progressed to pricing and coding time tickets, posting billing in SAP, and processing deposits in Peachtree.

Graduated one year ahead of schedule.