I am a bilingual Technical Solutions Coordinator with experience delivering enterprise telecommunications migration projects for German-speaking clients. I bridge communication between customers, network engineering teams, field operations, and provisioning teams to support seamless infrastructure modernization.
I currently coordinate end-to-end network and telephony migrations at VOIS, covering VoIP, legacy telephony, IP connectivity, internet infrastructure, technical readiness, risk mitigation, and go-live coordination. My focus is on maintaining service continuity, resolving technical bottlenecks, and ensuring high-quality delivery.
Previously, I managed technical customer support operations for the Amazon account at Teleperformance. I led operational teams, monitored SLA and customer satisfaction performance, coached team members, handled escalations, and worked with quality assurance and workforce management stakeholders.
I also have training and practical interest in data science, artificial intelligence, machine learning, deep learning, computer vision, and data analysis. As an AI Track Head and Instructor, I have supported learning in core AI concepts, custom model development, and intelligent bot architecture.
I am fluent in Arabic and advanced in English and German. I am currently preparing for the Project Management Professional certification to further strengthen my enterprise project delivery and cross-functional leadership capabilities.
