I am a detail-oriented administrative and operations professional with experience in accounts payable, bookkeeping, payroll support, healthcare staffing, recruiting, customer service, and team leadership. I bring an organized, practical approach to maintaining accurate records, coordinating workflows, and ensuring requests are completed on time.
I have supported finance operations through invoice processing, payment documentation, bank, sales, cash, and credit card reconciliations, customer refunds, credit memos, and payroll-related administration. I am comfortable working with cloud accounting and business systems including NetSuite, QuickBooks, and Salesforce.
I also have substantial healthcare staffing experience, including clinician pre-screening, staffing coordination, compliance follow-up, timesheet tracking, and communication with healthcare facilities. I focus on keeping clinicians, facilities, and internal teams informed and aligned on requirements and availability.
My customer support and virtual assistance background includes inventory monitoring, Shopify order fulfillment, fulfillment issue investigation, customer communication, and coordination with logistics providers. I have used support platforms such as Gorgias, Freshdesk, Crisp, and Google Workspace to provide timely, accurate service.
I have led teams of more than 20 representatives in quality assurance, sales, and staffing environments. I am committed to clear communication, process improvement, quality standards, and dependable operational support across finance and administrative functions.
Supported administrative, accounts payable, and payroll workflows to maintain accurate financial records and timely processing.
Assisted with invoice and payment documentation, organized financial information, followed up on outstanding items, and coordinated day-to-day administrative requests.
Coordinated staffing team activities and hiring workflows, including candidate pre-screening, recruiting follow-through, and communication with per diem clinicians.
Managed compliance and paperwork follow-up, liaised with healthcare facilities regarding staffing requirements, and worked with internal and external teams to resolve operational issues.
Coordinated staffing needs between partnered healthcare facilities and available clinicians, including regular reminders and status communications.
Tracked timesheets and administrative documentation, supported candidate pre-screening, and followed up on staffing requests with relevant teams.
Provided bookkeeping and accounts payable support for an Australian company using NetSuite cloud accounting software.
Processed daily bank, sales, cash, and credit card reconciliations; handled accounts payable invoicing; and prepared weekly customer refunds and credit memos.
Supported social media advertising activities and online business promotion for a US-based marketing agency.
Managed assigned social platform activities, completed daily tasks, and coordinated with team members to meet campaign objectives.
Provided administrative and customer support for a UK-based cosmetics brand, assisting the Customer Success Manager with customer communication and operational tasks.
Monitored inventory, fulfilled eligible Shopify orders, investigated ShipStation and third-party logistics issues, and responded to product, order, and customs-related customer inquiries.
Supported social media advertising and brand-visibility initiatives for clients of a US-based marketing agency.
Managed business social platforms and collaborated with team members on daily activities and longer-term marketing goals.
Handled customer inquiries concerning insurance services, billing, payments, and service requests for a US-based company.
Resolved service concerns, guided customers through website and self-service options, recorded interactions in Salesforce, and maintained clear customer records.
Led and coordinated a team of more than 20 sales representatives, supporting daily execution and team performance.
Helped maintain team coordination and operational focus in a sales environment.
Worked as an outbound sales representative for a US-based marketing company.
Demonstrated products, responded to customer objections, and supported outbound sales activities.
Led a quality assurance team of more than 20 employees and supported team coordination, performance management, and quality standards.
Reviewed service incident data, emails, call recordings, and customer surveys to identify performance gaps, while contributing to quality improvement strategies, lead management, dialer activities, and process optimization.
Worked in outbound sales for a US-based fundraising agency.
Operated a robocall system for charity campaigns and supported campaign-related sales activities.
Bachelor's Degree in Accounting Technology, Accounting and Business/Management
Completed a Bachelor's Degree in Accounting Technology with studies in Accounting and Business/Management.
Education Bridging Program
Completed an Education Bridging Program.
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