IT/OT Service Delivery Manager

Developing an independent technology consulting practice focused on technology project management, IT/OT strategy, digital transformation, and remediation roadmaps for OT/ICS environments.

Defined Discovery and Remediation services for OT/ICS data protection and a project management offering. Designed the value proposition, commercial roadmap, brand identity, and website, while establishing initial alliances in the mining and technology ecosystem.

Managed the IT/OT function and critical infrastructure, application, and automation services for a high-altitude lithium operation. Led demand governance, executive reporting, and a multidisciplinary team of 35 specialists.

Implemented more than 20 Power BI operational dashboards and achieved full compliance with monitored service indicators. Introduced Azure DevOps for centralized requirement management, oversaw IT/OT infrastructure and security under IEC 62443 and the Purdue model, managed 63 technology initiatives across nine domains, and designed the 2026-2031 IT/OT strategic plan. The position ended due to parent-company restructuring.

Managed application, IT/OT infrastructure, and cloud projects for Quebrada Blanca Phase 2 from financial evaluation through user adoption and handover to operations.

Led up to five simultaneous digital and IT/OT projects with individual budgets of up to USD 1.5 million, achieving planned objectives. Delivered solutions across mine-to-port operations, improving operational performance by an average of 20%, and applied data analytics to improve maintenance and optimize resources by approximately 15%.

Led planning, integration, and control for the Integrated Operations System for Chuquicamata Underground at Codelco. Managed schedule, budget, resources, and coordination with a technology consortium.

Directed and integrated a multidisciplinary workforce of 100 people. Maintained average monthly budget compliance of 95% against planned expenditure.

Administered TICA infrastructure and services at Minera Antucoya, ensuring compliance with AMSA-defined service levels. Supported IT/OT network convergence, service dashboards, and virtual server environments.

Reduced failure reports by 70% through an improved support model and preventive maintenance strategy. Reduced annual costs by 20%, equivalent to USD 800,000, through the integrated TICA Operating Model.

Led technology design and deployment for a greenfield mining operation, including infrastructure, communications, dispatch, planning, access control, and monitoring. Managed annual OPEX and CAPEX of USD 4 million.

Reduced annual OPEX by 10% through cost control and supplier contract renegotiation. Implemented infrastructure and communications capabilities that achieved availability above 98% from the start of operations.

Managed end-to-end IT service delivery for BHP mining operations, including SLAs, KPIs, incidents, capacity management, executive reporting, and additional service projects.

Maintained contractual SLA compliance at 99.8% availability. Improved response times by 20% by reorganizing team leadership and centralizing key personnel, while increasing monthly contract value by 15% through additional projects and services.

Managed global infrastructure, data center, communications, virtualization, and application projects across more than 15 offices. Led teams of up to 20 specialists in over five countries and managed up to five concurrent projects.

Delivered global and regional corporate projects within budget, generating savings of up to 10% in some cases. Led distributed teams across the United States, India, and Europe in multicultural delivery environments.

Directed the networks, telecommunications, and IT security area for the banking organization.

Implemented a nationwide VoIP solution valued at USD 1.5 million, delivered on schedule and within budget.

Directed the IT function and modernization of infrastructure and applications within the consulting organization.

Led projects valued at USD 3 million and reduced annual costs by 20% through supplier contract renegotiations.

Provided specialized IT support and infrastructure services for mining and telecommunications clients, including BHP, AT&T, and Minera Meridian.

Contributed to the Y2K continuity project for BHP and supported critical client technology environments.

Dual MBA degree completed through Universidad de Chile and Tulane University.

Postgraduate diploma in Information Technology Management.

Engineering degree in Computer and Systems.