IT/OT Service Delivery Manager

I develop an independent technology consulting practice focused on technology project management, IT/OT strategy, digital transformation, and remediation roadmaps for OT/ICS environments.

I defined discovery and remediation services for OT/ICS data protection, created a project management offering, and designed the commercial value proposition, roadmap, brand identity, website, and initial specialist partnerships within the mining and technology ecosystem.

I managed the IT/OT function and critical infrastructure, application, and automation services for a high-altitude lithium operation. I governed demand, provided executive oversight, and led a multidisciplinary team of 35 specialists.

I implemented more than 20 Power BI operational dashboards with full indicator compliance, initiated OLA design for critical services, and deployed Azure DevOps as a centralized requirements platform. I also oversaw IT/OT infrastructure, networks, and security under IEC 62443 and the Purdue model, managed 63 initiatives across nine domains, and designed the 2026–2031 IT/OT strategic plan. The position ended following parent-company restructuring.

I managed end-to-end application, IT/OT infrastructure, and cloud projects for Quebrada Blanca Phase 2, from financial evaluation through adoption and handover to Operations. I managed up to five simultaneous projects, each with budgets of up to USD 1.5 million.

I delivered digital and IT/OT solutions from the mine through the port, achieving an average 20% operational improvement through reduced person-hours. I applied data analytics to operational data to improve maintenance and optimize resources by approximately 15%, while leading ROI, cash flow, viability analysis, change management, and transition to operations.

I led planning, integration, and control for the Integrated Operations System at Chuquicamata Underground for Codelco. My responsibilities covered schedules, budget, resources, and coordination across a technology consortium.

I integrated and directed a multidisciplinary workforce of 100 people and maintained average monthly budget compliance of 95% against planned spend.

I administered TICA infrastructure and services for Minera Antucoya, ensuring compliance with AMSA-defined SLAs. My scope included IT/OT network convergence, service dashboards, and virtual server environments.

I reduced failure reports by 70% by implementing an improved support model and preventive maintenance strategy. I also helped reduce annual costs by 20%, equivalent to USD 800,000, through an integrated TICA operating model.

I led the technology design and deployment for a greenfield mining operation, including infrastructure, communications, dispatch, planning, access control, and monitoring. I managed annual OPEX and CAPEX budgets totaling USD 4 million.

I reduced the annual OPEX budget by 10% through cost controls and supplier contract renegotiation. I also implemented infrastructure and communications services that achieved availability above 98% from the start of operations.

I managed end-to-end IT service delivery for BHP Pampa Norte, including SLAs, KPIs, incidents, capacity management, executive reporting, and additional mining-operation projects.

I maintained the contractual 99.8% availability SLA, produced executive performance reports, and improved response times by 20% through team-lead reorganization and centralized personnel. I also increased monthly contract value by 15% through additional projects and services.

I managed global infrastructure, data center, communications, virtualization, and application projects across more than 15 offices. I coordinated teams of up to 20 specialists in more than five countries while managing up to five simultaneous projects.

I delivered global and regional corporate projects within budget, producing savings of up to 10% in some cases. I also led distributed teams across the United States, India, and Europe in multicultural delivery environments.

I directed the networks, telecommunications, and IT security area for Scotiabank Chile.

I implemented a nationwide VoIP solution valued at USD 1.5 million, delivering the initiative on schedule and within budget.

I directed the IT function and modernization of infrastructure and applications for KPMG Chile.

I led projects valued at USD 3 million and reduced annual costs by 20% through supplier contract renegotiation.

I provided specialized IT support and infrastructure services to mining and telecommunications clients, including BHP, AT&T, and Minera Meridian.

My work included participation in the Y2K continuity project for BHP and operational support for critical client environments.

Dual Degree MBA.

Postgraduate Diploma in Information Technology Management.

Engineering degree in Computer and Systems.