I am a customer service and client support professional with three years of experience assisting customers, resolving complaints, managing requests, and maintaining positive service experiences in fast-paced environments.
I am skilled in inbound and outbound client communication, complaint resolution, customer follow-up, active listening, de-escalation, documentation, and record keeping. I approach customer interactions with empathy, patience, and a calm, solutions-focused mindset.
I have practical experience using CRM platforms including Zendesk, HubSpot CRM, and Zoho CRM to document customer requests, track outcomes, and support timely issue resolution. I also use Microsoft Office, Google Workspace, and Excel to organize information and maintain accurate records.
My experience as a teacher strengthened my ability to explain information clearly, adapt communication for different needs, respond thoughtfully to questions, and provide individual support. My writing and digital content work developed my research, editing, time-management, and independent project-delivery skills.
I hold a B.A. in English and Literary Studies with Second Class Upper honors. I am eager to learn new tools, contribute to a collaborative team, and help organizations deliver reliable and positive customer experiences.
I am available for full-time and part-time opportunities and am open to remote and on-site work.
