I am a customer service and operations professional with three years of experience supporting customers, resolving complaints, managing requests, and maintaining positive client relationships in fast-paced environments.
I communicate clearly and empathetically through phone, email, SMS, and other customer channels. I am comfortable handling inbound and outbound interactions, following up on requests, and de-escalating difficult situations while remaining calm and solution-focused.
I have practical experience using CRM platforms including Zendesk, HubSpot CRM, and Zoho CRM to document interactions, track requests, and maintain accurate customer records. I also work confidently with Microsoft Office and Google Workspace.
My background includes operations support, customer follow-up, record keeping, team collaboration, and service improvement. I can manage multiple priorities while paying close attention to detail and customer satisfaction.
In addition to customer support, I have experience in teaching and digital content writing. These roles strengthened my research, communication, organization, adaptability, and ability to tailor information to different audiences.
I am available for full-time and part-time opportunities and am interested in remote or on-site roles where I can contribute strong customer service, administrative, and operational support skills.
