Relationship management professional with experience across client relations, customer retention, sales support, partnerships, and back-office operations across global, Singapore, and China markets. Experienced in managing high-value and at-risk clients, resolving complex customer issues, identifying churn risks, developing retention strategies, and strengthening long-term client relationships.
Managed and retained high-value and at-risk clients across global markets. Handled complex escalated customer cases, developed personalized retention strategies, analyzed customer behavior to identify churn risks, and supported re-engagement campaigns. Collaborated with Marketing, Product, and Customer Service teams to improve engagement, upgrades, premium conversions, and customer experience.
Provided administrative and operational support to Sales and Partnership teams. Acted as a key contact between sales teams, partners, clients, and back-office operations. Conducted technical training on trading platforms, system architecture, trading tools, and execution workflows. Managed client enquiries, order tracking, documentation, customer database maintenance, and partnership activities.
Managed client relationships, responded to enquiries, and resolved customer issues to maintain satisfaction. Guided clients on trading platform functionality and benefits, supported sales and business strategies, monitored client performance metrics and market trends, and collaborated with internal teams to improve service quality.
Master, Investment
Beijing Government Scholarship Recipient.
Bachelor, Economics
Bachelor of Arts, Financial Economics
First Class Honours.
Diploma, Business Economics
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