I am a Customer Success Manager with over six years of experience managing enterprise and strategic customer portfolios, driving retention, renewals, product adoption, and measurable customer outcomes.
I manage multimillion-dollar ARR portfolios and build trusted relationships with institutional leaders and high-value clients. I use proactive communication, structured success planning, and data-driven insights to create long-term customer value.
I have led customer onboarding, implementation, adoption, cadence reviews, and executive business reviews. I work closely with cross-functional teams to resolve challenges, manage risks, and improve the customer experience.
I have a strong record in renewal ownership, retention strategy, upsell and cross-sell identification, and account growth. My portfolio work has included achieving high retention rates and supporting substantial recurring revenue.
Earlier in my career, I provided technical customer support for hardware, software, setup, configuration, and basic networking issues. This background strengthened my troubleshooting, escalation management, and customer-first problem-solving approach.
I am experienced with CRM and customer success platforms including Salesforce, Gainsight, Dynamics, NetSuite, Planhat, CDAX, Global Newton, and Sterling. I bring a collaborative, results-oriented approach to fast-paced customer success environments.
