I am a results-driven Customer Success and Service Delivery leader with more than 18 years of experience in SaaS and enterprise IT environments. I have worked with organizations including Pricefx, IBM, and Infosys, helping global customers achieve operational performance, adoption, and long-term business value.
I currently manage strategic enterprise customer relationships for SaaS pricing solutions, including a portfolio exceeding $4M in annual recurring revenue. I focus on customer adoption, retention, executive alignment, success planning, and value realization.
I have delivered 125% Net Revenue Retention through expansion and adoption initiatives, while generating approximately $1M in annual revenue expansion. My approach combines customer health monitoring, business reviews, pricing transformation, and proactive engagement to reduce churn and contraction.
Throughout my career, I have led large teams and complex service engagements. I have hired and managed more than 120 team members, led teams of up to 80 people, and delivered onboarding, transition, governance, and infrastructure improvement programs for enterprise clients.
I work closely with C-level and senior stakeholders to connect product capabilities and service delivery with strategic business objectives. My strengths include customer success, leadership, program and project management, service management, pricing strategy, product strategy, and business transformation.
