I am a customer service and administrative support professional with experience assisting customers, clients, families, staff, and visitors across remote, healthcare, education, hospitality, and community-service environments.
I provide phone, email, chat, and virtual support with a focus on active listening, empathy, clear communication, documentation, and timely problem-solving. I am experienced in handling account inquiries, scheduling, records management, insurance verification, and customer concerns.
I am skilled in Salesforce CRM, Microsoft Office, Google Workspace, data entry, calendar management, and customer support systems. I maintain accurate records while protecting confidential information.
I bring strong conflict-resolution and de-escalation abilities developed through customer support and crisis-support roles. I strive to build rapport, resolve issues efficiently, and deliver a positive service experience.
I am comfortable managing high-volume administrative workflows and serving as a dependable point of contact in fast-paced environments. My background also includes training in crisis intervention, peer support, parenting, adolescent communication, business, management, and information technology.
Supported customers with account inquiries, service information, insurance verification, and documentation review through professional remote customer service.
Maintained accurate customer records, safeguarded confidential information, and resolved customer concerns through clear communication and problem-solving.
Managed office communications, scheduling, records management, and administrative workflows in an educational environment.
Served as a primary contact for families, staff, and visitors while performing high-volume data entry and maintaining confidential records.
Scheduled appointments, managed incoming calls, processed payments, and maintained CRM records for salon operations.
Delivered customer service in a fast-paced environment and addressed client concerns professionally.
Responded to customer inquiries and represented partner brands during customer-facing engagements.
Coordinated logistics and maintained documentation to support organized event and brand operations.
Provided crisis support interactions using active listening, empathy, de-escalation, and crisis communication techniques.
Helped individuals during sensitive conversations while maintaining a supportive and professional approach.
Provided virtual peer support through written communication and active listening.
Built rapport with users while offering empathetic, supportive interactions online.
Supported youth engagement through communication, mentoring, and relationship-building activities.
Applied conflict-resolution skills to promote positive and supportive interactions.
Supported child development, safety, and daily classroom activities in a preschool setting.
Maintained communication with families and staff to support student needs and program operations.
Coursework, Early Childhood Education
Completed coursework in Early Childhood Education. Also completed additional coursework in Information Technology, Business, and Management, with training in crisis intervention, suicide intervention, peer support, conflict resolution, de-escalation, parenting, and adolescent communication.
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