Senior Executive Assistant

Provide full executive support to a Group Vice President, managing a demanding diary and coordinating priorities across senior stakeholders and teams. Organise meetings end to end, including scheduling, agendas, preparation and briefing materials for key discussions.

Arrange UK and international travel, including flights, transport and hotels, while adapting plans to changing schedules. Plan offsite workshops, manage venue sourcing and attendee logistics, produce sales activity reporting for Europe-wide strategy meetings, track sales targets and recognition activity, and manage invoices and executive expenses.

Built and managed a pipeline of prospective customers and arranged new-business meetings across the UK. Represented the business at professional conferences and events to generate opportunities and build relationships.

Worked with customers to understand business requirements and present appropriate solutions. Maintained CRM records and pipeline information to support sales activity, follow-up and reporting.

Managed global Enterprise accounts and served as the first point of contact for customer support enquiries. Attended customer meetings in the UK and internationally to support relationship development and ongoing account activity.

Worked with sales colleagues to qualify leads, identify opportunities in existing contracts and support renewals. Coordinated with product, technical support, solutions, billing and account management teams on quotations, customer requirements, orders and contract implementation.

Supported two Vice Presidents across Global Marketing and Product Management and Enterprise Solutions, with responsibility spanning Europe, the Americas and EMEA. Managed complex global travel itineraries and coordinated quarterly, half-yearly and annual sales meetings.

Negotiated supplier contracts and corporate rates for the London office, including hotels, conference facilities and telecommunications. Managed executive expenses, office maintenance, licensing and compliance requirements, and streamlined the office invoicing process.

Managed the Director's diary and correspondence for the Real Estate and Property Team. Prepared presentations, team reports and expenses, and coordinated meetings with internal and external stakeholders.

Provided day-to-day administrative support to ensure effective scheduling, communication and team coordination.

Managed front-of-house staff, meeting and function spaces, supplier relationships and invoice reconciliation. Ensured a professional visitor experience and efficient facilities coordination.

Conducted annual staff reviews and contributed to bonus decisions, combining operational responsibility with people support.

Managed product knowledge, merchandising and staff training across national-account and independent customers. Supported customer-facing teams in understanding products and maintaining presentation standards.

Developed new business with existing and prospective clients, strengthening customer relationships and supporting sales growth.

Nine GCSEs including English Language, English Literature and Maths.