B2B Account & Customer Success Manager

Managed a portfolio of 100 enterprise accounts representing €3M ARR. Built structured customer success plans, tracked renewals, churn risks, and expansion opportunities in HubSpot, achieving 92% retention.

Led targeted upsell and cross-sell campaigns that generated €200K in additional revenue. Onboarded 30 enterprise clients with tailored activation plans, achieving 95% on-time activation.

Conducted 40 annual account reviews with ROI analysis for executive stakeholders, increasing NPS from 45 to 68 over 18 months. Built a HubSpot customer health score and Looker Studio KPI dashboard that reduced at-risk accounts by 25%.

Created video and PDF training resources, handled customer requests across email, phone, and chat, coordinated dashboard data fixes with technical teams, and shared customer feedback with Product in weekly meetings.

Run an independent photography business focused on portraits, events, hospitality, and restaurants.

Manage the full commercial process, including prospecting, pricing negotiations, contracts, delivery, and post-delivery follow-up to secure repeat orders.

Managed a multi-country B2B portfolio covering Australia, India, and the UAE, with responsibility for 300 B2B accounts.

Won 200 new B2B clients through outbound prospecting and trade shows. Designed onboarding playbooks that reduced time-to-value by 30%.

Grew traffic across three markets from 37K to 113K monthly visitors, representing 200% growth.

MSc in Fashion, Design & Luxury Management.

French language certification at DELF B2 level.